Team Leader

6 months ago

Montréal, Canada Cirque du Soleil Full time

**Team Leader - IT Assistance Center**
- Full-Time Position_

We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and the development of exceptional practices. Cirque du Soleil Entertainment Group relies on an ever more creative and collaborative approach to work in order to constantly push back the limits of the imagination

**Put your expertise in the spotlight**

The Head of the Assistance Center, under the supervision of the IT Operations Director, is responsible for coordinating and supervising all operational activities related to the provision of IT services to circus employees. In close collaboration with the various IT teams, he plays an active role in the evolution of the service center, aiming for improvement, efficiency, and effectiveness. To do this, he uses the ticketing platform to minimize the negative impacts of problems and incidents and to ensure that service requests are resolved within the expected time frame. The head of the assistance center is an IT ambassador, he must maintain close contact with users to understand their issues and needs. He is responsible for identifying opportunities for improvement and ensuring that users benefit from them.

**Main Responsibilities**:

- Supervise the assistance center team to ensure efficient and rapid resolution of IT problems, in accordance with service levels and agreed deadlines.
- Measure team performance using key indicators and produce regular reports on service quality and customer satisfaction rate.
- Support assistance center agents in the event of complex or sensitive problems and ensure effective communication with end users and other departments involved in problem resolution.
- Manage the team's human resources, including defining expectations and individual goals, planning work schedules, assigning daily tasks, evaluating individual performance, identifying training or professional development needs, and providing constructive feedback.
- Collaborate with other IT teams to resolve complex problems or major incidents and supervise the management of major incidents.
- Analyze and optimize existing processes and procedures, identify automation opportunities, and make necessary changes.

**You possess the following professional and technical skills**:
University degree in information technology, or equivalent.
- Have 2 to 3 years of experience as a leader in an IT assistance center.
- Sense of organisation, time management and priorities.
- Excellent knowledge of ITIL policies and procedures.
- Experience with an ITSM management platform.
- Strong team management and leadership skills.
- Ability to solve problems and make informed decisions.
- Commitment to customer satisfaction and service quality.
- Excellent verbal and written communication skills in French and English.

**Create with us**

**Our employer proposition stands out. Here's an overview**:

- An inclusive work environment based on team experience;
- Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use;
- Professional growth focused on high-quality projects to propel your career, as well as personalized support tailored to your professional ambitions;
- Group insurance, retirement savings and other benefits that we'll be happy to introduce to you;
- A culture focused on the development of equitable practices and rallying events.
- As a proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origin, religion, gender, gender identity, sexual orientation and neurodiversity. Neutral and inclusive language is now preferred for job postings. _

  • Team Leader

    6 months ago

    Montréal, Canada ContactPoint 360 Full time

    **Join our CP360 Family, today!** **Who We Are**: W elcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful...

  • Team Leader

    2 months ago

    Montréal, QC, Canada DB Conseils(DBC) Full time

    The Team Leader is always at the heart of the action! He is involved in the planning, supervision and control of their team's activities: testing, functional development, data conversion, or solution deployment. This role also builds a network of contacts to support problem-solving and team performance. In addition to being tasked with stimulating...

  • Sales Team Leader

    6 months ago

    Montréal, Canada Copeland Full time

    Are you looking to develop your sales career in a position with un-capped commissions and a competitive base salary? Are you an effective sales leader who can get the best of your team? Our division is experiencing hyper growth and we are seeking an experienced sales leader to join our aggressive and dynamic team. We need a sales leader who can coach, be...

  • Team Leader Assistant

    6 months ago

    Montréal, Canada Tootsi Impex Inc Full time

    **Production Team Leader Assistant** Full Time, Permanent, Day and evening shift **Required profile**: - Professional diploma in electromechanics, industrial automation. A combination of relevant experience and education will be considered. - Relevant work experience in the food industry or as a packaging machine operator in the food industry. - Fluency in...

  • Team Leader, Warehouse

    1 week ago

    Montréal, Canada Fed Supply Full time

    Hello ! I'm Gabriel, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Gabriel, Recruitment...

  • Team Leader

    6 months ago

    Montréal, Canada GHD Full time

    **Senior Advisor, Asset Management** To solve complex challenges, you need to challenge the status-quo. At GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization. Join a team committed to solving complex challenges across the value chain, from capital deployment to asset...

  • Team Leader, Maintenance

    6 months ago

    Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...

  • Scale Team Leader

    6 months ago

    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Team Performance Leader

    6 months ago

    Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an acting **Team Performance Leader!** The acting Team Performance Leader will be reporting to an Associate Manager in our Montreal Benefits Payment Office. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By...

  • Shift Team Leader, Processing

    6 months ago

    Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...

  • Team Leader, Investment Operations

    1 week ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Team Leader, Support and Development

    6 months ago

    Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...

  • Team Leader, Warehouse

    1 week ago

    Montréal, Quebec, Québec, Canada Fed Supply Full time

    Hello ! I'm Gabriel, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Gabriel,...

  • CNC Team Leader

    2 months ago

    Montréal, QC, Canada Muraflex Full time

    **Welcome to Muraflex** Muraflex is a leading architectural manufacturing company bringing high end glass partition walls to commercial spaces. Our elegant and design-savvy products are created and manufactured in Montreal with a European touch that distinguishes our unique style. Muraflex products are not only high-performing but also always emblematic of...

  • Shift Team Leader, Evening Shift

    6 months ago

    Montréal, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? - It's simple: we strive to be a great company to partner with, work for and invest in, offering best-in-class portfolio of natural sweetener solutions. - With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and long-term business partnerships. - We stand proud of our heritage, and as...

  • Team Leader, National Disability Support

    6 months ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Team Leader, In-store Display Installation

    6 months ago

    Montréal, Canada TC Transcontinental Full time

    **Team Leader, In-Store display installation**: **Create value at TC Transcontinental**: **At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a Team Leader, In-Store Signage Installation, to liaise between production, the various installation teams, and subcontractors (remote or on...

  • Team Leader Retail Merchandiser

    4 months ago

    Montréal, QC, Canada Match Retail Full time

    Overview: **_ Retail Merchandising Team Lead_** **_ Are you a leader passionate about Merchandising, Retail Environments and Teamwork? _** We are currently seeking an experienced **Merchandising** **Team Lead** to join our dynamic on-site operations team. We’re looking for a go getter that takes pride in their work, is a natural leader that creates a fun...

  • Team Leader Welding

    6 months ago

    Montréal, Canada CMP Advanced Mechanical Solutions Full time

    Are you looking for an opportunity to work for a manufacturing company whose products Challenge the status quo and help usher in a Cleaner Greener future? If so, we want to hear from you! One of Canada’s best managed companies of 2022. CMP is one of North America’s most advanced mechanical enclosures systems providers. Recognized as innovators for...

  • Regional Team Leader

    4 months ago

    Montréal, QC, Canada Activation Services Inc. Full time

    Job Description - Regional Team Lead It’s an exciting time to be at ASI Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our...