Customer Service Clerk

7 days ago


Greater Sudbury, Canada City of Greater Sudbury Full time

**Section**: Tenant Services
**Division**: Housing Operations
**Department**: Community Development
**Initial Reporting Location**: 10 Elm Street

**Job Status**: Limited Position - Bilingual (English/French)
**Estimated Probable Duration**: Seven (7) Months (may be extended)

**Affiliation**: Housing Unit
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: No
**Range of Pay**: Group 4 - $22.08 to $24.94 per hour

**The start date will follow the selection process.**

This position is not eligible to work remotely

**Characteristic Duties**: Under the general supervision of the Manager of Tenant Services.
- 1. Performs Reception Support Services by:
- Answer incoming calls, take messages or forward calls to the proper department or staff member;
- Greet visitors and respond to general inquiries, questions, requests for information and redirect clients to appropriate staff/department as required;
- Provide front counter Customer Service by receiving, coping and verifying incoming documentation;
- Open and record incoming mail per established office procedures and practices;
- Transport mail from the Post Office when required;
- Maintain a log of the postage usage daily;
- Perform regular maintenance of the postage machine including adjustments, cleaning, adding ink, water, tape and refilling as required;
- Receive, prepare and send courier mail via the Corporation’s Courier Agent;
- Record and post registered mail;
- Update and circulate internal telephone lists;
- Prepare and distribute monthly back-up schedule;
- Maintain voice mail system;
- Photo copy documentation supplied by households;
- Comply summary information for the move in tenant satisfaction survey;
- Daily, open the office front door and lock the front door at the end of the day.
- 2. Performs Secretarial and Typing Support Services by:
- Operate office equipment as required (e.g. fax, photocopier, etc.);
- Transcribe and/or format correspondence, memoranda according to specific instructions;
- Proofread all completed work to ensure correct format, spelling, grammar and numbers;
- Input and retrieve information from Yardi Property Management Software systems and other internal software programs;
- Input information into a simple data base and provide clerical assistance as required on various reports;
- Provide administrative and clerical support for the Manager of Operations;
- Provide clerical support for the Property Management Department as required including filing and/or retrieving files, move-ins/move-outs, preparation of lease renewal packages and other clerical duties as required;
- Assist with the annual review process and other property management clerical duties as assigned;
- Provide reception backup duties and other temporary backup duties as assigned;
- Other related duties as assigned.

3. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.4. Perform other related duties as required.

**Qualifications**:

- Successful completion of Secondary School (Grade XII) Education.
- College Diploma in a related discipline (e.g. business administration, accounting, office administration, etc.) from a recognized Community College with Canadian accreditation is an asset.
- Over one (1) year up to and including (2½) years of related experience.
- Good knowledge of office practices and procedures as it relates to correspondence, processing incoming and outgoing mail.
- General knowledge of Housing Corporation programs and services in order to refer the clientele to the correct department.
- Excellent communication and customer service skills to handle inquiries from clients and staff.
- Keyboarding skills to LHC standards.
- Good working knowledge of software packages such as Word, Excel, Access, GroupWise.
- Knowledge of Canada Post regulations pertaining to postage rates, postage meter and registered mail.
- Ability to operate a multi-line telephone system.
- Ability to prepare routine correspondence using proper format, punctuation, grammar.
- Well developed organizational skills.
- Excellent use of English, verbally and in writing.
- French verbal skills and a good working knowledge of written French is required.
- Ability to maintain a filing and records management system.
- Satisfactory health, attendance and former employment history.
- Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.

**How To Apply**:
We must receive your resume **before 11:59 p.m. on Thursday, February 15, 2024**. For those providing a French language resume, please also include an English version.
- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability r



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