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Billing Clerk

4 weeks ago

Greater Sudbury, Canada Spectrum Telecom Group Ltd. Full time

**Job description**

NETSPECTRUM Internet Solutions is currently looking to add a Billing Clerk to our growing team in our Sudbury Head Office. NETSPECTRUM is a local internet provider, providing a mix of Rural Wireless, DSL, Fibre and Cable Internet to business and residential customers in Northern Ontario.

The Billing Clerk is responsible for the day-to-day billing for NETSPECTRUM customers.

**Core Responsibilities**:

- Setup billing accounts for new customers
- Manage account balances and work to resolve any outstanding debts or other inconsistencies
- Follow up with customers regarding payment issues and issue final notice statements for past due accounts
- Process customer payments to their account
- Provide friendly and timely responses to customer inquiries/concerns via ticket system and over the phone
- Process credit requests that have been approved on customer accounts
- 1-2+ years in a related customer and/or billing support role
- Proficient with the Microsoft Office Suite, and other job-related software (Microsoft Dynamics considered an asset)
- Ability and desire to learn and understand new software and technical concepts quickly.
- Experience with business processes, software integrations, and macros
- College education in Business, Finance and/or equivalent work-related experience
- Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitasking, meet deadlines and remain flexible
- Demonstrate attention to accuracy on all duties and responsibilities
- Ability to work well within a team
- Exceptional customer service skills
- Ability to maintain confidentiality and comply with Company and established safety and privacy policies and requirements
- If you are interested in working with a great team in a rewarding setting that offers diversification, continuous improvement and a culture of caring then please send us your resume_

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- accounts receivable: 1 year (preferred)

**Job Types**: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Accounts receivable: 1 year (required)

Work Location: In person