Hotel Guest Services Attendant
3 weeks ago
Education: No degree, certificate or diploma
- Experience: 1 year to less than 2 years
**Work setting**:
- Hotel, motel, resort
**Tasks**:
- Serve food and beverages
- Assist clients/guests with special needs
- Attend to group arrivals and departures
- Provide information regarding features of rooms, service of hotel and points of interest
- Receive and deliver items and messages for guests
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide customer service
- Maintain an inventory of vacancies, reservations and room assignments
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Team player
- Dependability
- Reliability
- Organized
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Other benefits**:
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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