Guest Services Ambassador

3 weeks ago

Hamilton, Canada TownePlace Suites by Marriott Hamilton Full time

**POSITION**:Guest Services Ambassador

**STATUS/LENGTH**: Part-Time or Permanent Full-Time
- **Located within a reasonable commute to the intersection of Upper James and the Link (reasonable being no more than 40 minutes)**
- **Flexible; able to work weekdays, evenings, and weekends**
- **Passionate about people**
- **Dependable and detail-oriented**
- **A College or University hospitality or tourism-related graduate; have a degree, diploma, or certificate**
- **Thrive on learning and are quick to learn**
- **HAVE PREVIOUS HOTEL EXPERIENCE**

**SUMMARY OF DUTIES**:
Reporting directly to the Guest Service Manager with Sales administrative responsibilities that will be supervised by the Director of Sales, this position is responsible for supporting all aspects of Guest Service Managers role and administration requirements of the Director of Sales/Marketing. Duties include shift coverage, reports, guest check-in/out, system management while ensuring uncompromised guest and client experiences. Ongoing liaison with hotel associates including sales, housekeeping, and administration, this position will be a key member of the guest service team.

**GENERAL DUTIES**:

- Assumes the day-to-day tasks within the department(s)
- Handle reservations, check-in, and check out of guests.
- Participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department but from other departments and contacts outside the hotel related to operations and the guest experience.
- Administration of reports and the activities and performance of the departments relative to specified benchmarks departments’ operations
- Ensures security of guests, fellow associates, and hotel assets.
- Performs additional duties as requested by the Executive Team leaders to aid in better operation of the hotel and service to the guests.

**QUALIFICATIONS**:

- Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and relevant work experience.
- A thorough understanding of customer service
- Previous related experience - preferably in a hotel, hospitality, or tourism environment
- Proven knowledge of customer relations, guest services through extensive practical experience
- Effective communication, presentation, interpersonal and organizational skills
- Demonstrated ability to effectively work with a multi-disciplinary staff, in a result-oriented and predominantly fast-paced environment.
- Experience working with the meeting, event, and group influencers is a definite asset.
- Ability to interact effectively with guests, management, peers, staff, and the general public.
- Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.
- Knowledge of brand-related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)
- Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained
- Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs, and guest accounts.
- Familiarity and working knowledge of the local area, the City of Hamilton, and the surrounding area is an asset.
- Ensure the accuracy of housekeeping, maintenance, sales, and department reports
- Ability to communicate effectively and accurately in English; written, verbal, phone and face to face meeting situations.
- Marriott or hotel chain working experience is an asset however, extensive training will be provided.
- Demonstrated knowledge of health and safety regulations as it relates to the position will be considered an asset.

**This job Is ideal for someone who is**:

- Outgoing, organized, and detail-oriented.
- A hospitality professional with previous Marriott, Guest Service, or related hotel experience
- Dependable, reliable, and detail-oriented
- Demonstrates integrity, honesty, and delivery of high moral and ethical principles.
- People-oriented -- enjoys interacting with people and working on group projects.
- Adaptable/flexible -- enjoys work that requires change, new direction, can take on staff responsibilities and duties as needed.
- Goal-oriented -- enjoys a challenge, thrives on results.
- Independent - can work with little or no direction and well in a team environment.
- Ability to follow procedures required by the management, company, and brand-specific standards.

The TownePlace Suites Hamilton is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our core values and corporate culture, the TownePlace Suites hotel is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an acc

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