Specialized IT Consultant

3 weeks ago

Toronto, Canada vTech Solution Full time

Hi,

This is Anjali from vTech Solution, Inc. Hope you are doing well.

Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details.

Role: Specialized IT Consultant - Junior

Location: Toronto Ontario

**3 days a week and 2 days from home**

Term:12+

**Responsibilities**:

- Lead, coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS, and escalate as required.
- Monitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests and communicate expectations to health service provider clients.
- Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow up on action items, and circulating detailed minutes. Facilitate working group sessions both internally and externally as required.
- Create, manage, and publish communications through the approval process
- Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents, executive level presentations, reports, and briefing materials.
- Provide business needs analysis and create business and system requirements documentation, including functional and non-functional requirements, use cases, and data and process flow diagrams
- Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements.

Public Sector Experience:

- 2+ years working in Public Sector in Health Care

Management and Communication Skills:

Proven track record for building strong working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving, and decision-making skills
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Technical Skills:

- Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions-40%
- Experience with the following technologies:

- MS Projects
- MS Teams
- MS Power Point
- MS Excel
- MS Visio
- AODA compliance
- OTR
- Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes
- Experience with coordinating Service Desk operational activities and technical projects that involve Personal Health (P1) and (PHIPA) Information Protection Act

General Skills and Experience:

- Demonstrated knowledge of IT project management standards, tools, techniques, and methodologies, including the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK)
- Experience managing change, including documenting change requests, change implementation plans, SDLC, resource schedules and back-out plans for IT infrastructure projects
- Experience tracking and reporting on status for multiple stakeholder groups including clients

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $19.19-$60.96 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Computer networking: 1 year (preferred)

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