![Applied Biological Materials Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
3 weeks ago
**Responsibilities** will include, but not limited to:
- Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests
- Provide guidance and product support to assist customers with resolving product issues
- Collaborate with logistics team on product shipment and relevant documentation
- Follow up on customer orders, production timeline and shipment statuses
- Work with production teams and contribute ideas to improve customer satisfaction
- Provide assistance to help customers understand our products and use them properly
- Analyze and suggest solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking
- Other customer service, support and up-selling related tasks
**Qualifications**
- Bachelors degree preferably in Business, Communication or relevant field
- Background and/or interest in relevant Life Science fields such as Microbiology, Biochemistry or Biology would be great asset
- At least 5 years solid experience in customer service, retail or customer care industries
- Strong desire to provide exceptional customer support, going above and beyond to address customer core needs
- Strong analytical approach to troubleshooting, and proven ability to problem-solve independently
- Excellent verbal and written English communication skills
- Positive attitude, pro-active, detail-oriented and possesses a relentless drive to learn and take responsibility
- Excellent time management skills, ability to multitask, and work in a fast-paced environment
- Excellent organization skills
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