Manager, Information Technology

3 months ago

North York, Canada ICICI Bank Canada Full time

ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India.

Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.5 billion as at December 31, 2019, and it is a member of the Canada Deposit Insurance Corporation. The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

Area of Responsibilities

1. Provide support to IT infrastructure
- Providing Level 2 & 3 on-site/remote technical support for LAN/WAN, voice,

wireless, security network
- Responsible for the installation, configuration, maintenance, documentation and

administration of enterprise network infrastructure
- Ensure LAN/WAN, wireless and 3rd party connectivity infrastructure is up and

running all-time.
- Monitors, maintains and optimizes system performance utilization system

management tools
- Updating current infrastructure as required
- Deploying new IT infrastructure equipment as required

2. Firewall rules - based on business needs, ensure Change request are put in for new

rule or change of rule
- Ensure rule review are conducted in coordination with offshore teams
- Maintain, manage and troubleshoot traffic and uptime of connectivity

3. Switches & Routers - setup, configure, maintain and harden as per Information

security guidelines

4. Coordinate with offshore support team and/or external vendors and/or service

providers support as required

5. IT Purchasing - Establish, review, process quotes, and purchase order as per DFP

guidelines

6. Lead the infrastructure team as well as actively provide support to staff on IT

infrastructure
- Providing on-site/remote technical support.
- Perform hardware/OS troubleshooting and repair.
- Provide investigation, diagnosis, resolution and recovery for hardware/software

problems for end user machines, Printer/Fax/Scanner technical support
- Responsible for all End machines software are upgraded to the latest version

after certifications

7. Security compliance - patching and upgrades based on vulnerability reports and

based on banks change request policy across all network equipment.

9. Responsible for server room management

10. Manage new infrastructure enhancement - development, integration, testing and

Parent Bank project team coordination
- Interact with the Business team and Subject Matter Experts to define project

needs.
- Develop scope documents, workflow, process flow and test cases
- Ensure requirements are clear, concise and easy to understand
- Communicate with stakeholders and the vendors/software development team

to ensure requirements are as per project deliverables
- Conduct final requirements validation with business and project owners.
- Provide status updates, escalation to manager as appropriate
- Review and refine scope documents as the project move forward
- Meeting defined timelines for closing projects

11. BCP/DR - DR plan to be documented and reviewed on an annual basis. BCP / DR to

be conducted for server room at regular intervals
- DR infrastructure to be maintained and supported
- Annual testing to be performed and certified

12. Onboard new SFTP requirement with coordination with offshore SFTP team and

vendors/customers
- Maintain, manage and trouble shoot existing SFTP setup in case of issues

licenses.

14. Deploy and maintain local servers - Operating system and hardware support

15. Deploy and maintain LAN/WAN & Wireless network equipment -Switch, Firewall,

routers, McAfee IPS & FireEye APT

16. Provide IT support to branches for smooth running of ATM machines.
- Coordinate with Vendors, Parent Bank technology teams and ATM Switch

provider as required

17. Provide IT support to Payments Canada & Central1

18. Provide installation support in case of new branches or movement

19. Ensure all IT asset Hardware and software life cycle is managed - End of Life and

End of Support
- Proactively Projects to be initiated to manage asset life cycle

20. Ensure adherence to Information Security Policy and educate users regarding the

same.

licenses.

troubleshooting support required.

23. Interact with IT service providers at operational level for any connectivity

troubleshooting support required.

24. Maintain and manage hosted VOIP phone system - IP office, voice recording

25. Assist in preparation of management reports and presentation

26. Participate in the preparation of SOP, systems training manuals, system

architecture, department manual and process flow, RCSA, SOAX, and RCM.

infrastructure projects

28. Responsible for all Canada infrastructure related vulnerabilities
- proactively addressed within the ISG Policy timelines

29. Responsible for maintain IT assets as per ISG policies and proactively addressing

any non-compliance as per defined timelines

30. Perform other duties and special proj

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