Escalation Analyst
2 days ago
**What you will be doing**:
- Consult with customers on Marketing strategies and be an SME on a broad range of marketing concepts
- Act as an escalation point for the most complex and sensitive technical issues and provide guidance to the team as to problem resolution strategies and tactics as appropriate
- Track support ticket activity in an automated support portal
- Help produce and maintain process documentation and desk-level reference guides to help the team improve efficiency
- Contribute to the Uberflip Knowledge Base, creating world-class content for all new feature releases or bug fixes; provide technical oversight during the knowledge publishing process
**What we're looking for**:
- 1-3 years of experience in a technical support role (preferably in a B2B/Enterprise environment)
- Proven experience managing client issues and escalations and working cross-functionally to deliver impactful solutions
- Hands-on/practical experience in Web Development and programming using HTML, CSS and Javascript
- Working knowledge of Google Analytics, Google Tag Manager and Data Layer concepts
- Proven communication skills
**What you'll love about us**:
- **Great Company Culture**:
- ** Inclusive and Collaborative** work environment
- ** Competitive Health Benefits** for you and your family starting day one
- ** Wellness Programs** including company paid counselling
- ** Flexible Working Hours** and** Remote work flexibility**:
- ** Employee Stock Option Program**:
- ** Unlimited Vacation Days**:
- ** Additional Paid Health Days**:
- ** Parental Leave Top Up Program**:
- ** Learning Credits **to put towards your professional development
- (Virtual) Regular Standups, Demos, and Socials to keep us aligned and connected
- And so much more
- Uberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you're smart and great at what you do, come as you are._
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P&l Analyst
4 days ago
Toronto, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
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Business Vendor Analyst Ii
4 days ago
Toronto, Canada TD Bank Full time405000BR Project Management Toronto, ON March 31, 2023 Company Overview **Job Description**: The Business Vendor Analyst II supports the efficient and timely delivery of Credit Card projects and initiatives through effective relationship management with our partners and vendors, while preserving the customer experience and maintaining operational...
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IT Support Analyst
Found in: Talent CA 2 C2 - 1 week ago
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Analyst Iv
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Toronto, Canada TD Bank Full time407601BR Commercial Banking Toronto, ON April 28, 2023 Company Overview Department Overview **Department Overview** TD Auto Finance is a division within TD Business Banking. This is an exciting opportunity to join a dynamic & rapidly growing business focused on providing a robust array of automotive financing options to meet our customers’ needs as...
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Risk Analyst
Found in: Talent CA C2 - 1 week ago
Toronto, Canada GTT, LLC Full timeRisk Analyst/ Transaction Monitoring Analyst Contract Duration 18 months Department Overview: The Transaction Monitoring Analyst provides a range of analytical and/or operational process support within a defined functional area. Develop and maintain knowledge of relevant regulations as well as existing and emerging Client/TF, BSA, Sanctions, and ABAC...
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Business Vendor Analyst Ii
4 days ago
Toronto, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. The Business Vendor Analyst II supports the efficient and timely delivery of Credit Card projects and initiatives through effective relationship management with our partners and vendors, while preserving the customer experience and maintaining operational...
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Analyst Operations
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Toronto, Canada National Bank of Canada Full time**Primary Locations**:Toronto, Ontario**: **Attendance**:Hybrid**: **Employee Status**:Temporary**: **Timeframe**:12 months**: **Schedule**:Full-time**: - You want to join a dynamic team at National Bank? - You are motivated to deliver a superior client experience? - You want to learn more about the Operations sector? - You want to contribute to the...
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Information Security Analyst
Found in: Talent CA 2 C2 - 1 week ago
Toronto, Canada CB Canada Full timeInformation Security Analyst On behalf of our client in the Banking Sector, PROCOM is looking for an Information Security Analyst. Information Security Analyst – Job Description Manage assigned security platforms, following clients' procedures if required, which includes: Device health and availability monitoring Device health incident resolution and...
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Business Analyst
7 days ago
Toronto, Canada Raise Full timeOur Banking client in **Toronto, Ontario **is looking to hire a **Business Analyst** for a **6-months contract **role with Possibility of extension. **What you will be doing** - Role attends the office minimum 2 days a week. - Provide the GWO Operation Teams with support for closure of Compliance, Audit and Regulatory open issues. - Coordinate and assist in...
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Replenishment Analyst
2 weeks ago
Toronto, Canada The Home Depot Canada Full time**Position Purpose**: The Replenishment Analyst has responsibility for the tactical execution of the business replenishment strategy, providing a high level of service to its Merchandising, Store Operations and Distribution Centre customers. The Analysts will be responsible for achieving, service level, in-stock, and inventory turns metrics. The Analyst will...
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CAN - IT - Bus Systems Analyst V
Found in: Talent CA 2 C2 - 1 week ago
Toronto, Canada CB Canada Full timeSenior Business Systems AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Senior Business Systems Analyst.Senior Business Systems Analyst – Job DescriptionWe are looking for someone to plan, manage, and lead the delivery of detailed system requirements and technical and functional specifications that align to standards and...
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Intermediate Network Analyst
Found in: Talent CA 2 C2 - 1 week ago
Toronto, Canada CB Canada Full timeNetwork Analyst On behalf of our client in the Consulting Sector, PROCOM is looking for Intermediate Network Analyst Network Analyst – Job DescriptionThe Intermediate networking Analyst role provides ongoing administration and support of Network Infrastructure, Application Delivery Controllers, and VoIP enterprise systems mostly from Cisco, F5, Checkpoint...
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Support Analyst
4 days ago
Toronto, Canada Thentia Full time**About Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to...
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Vendor Management Coordinator
4 days ago
Toronto, Canada Dawn InfoTek Inc. Full timeDawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of **Vendor...
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Operations Analyst
1 week ago
Toronto, Canada Raise Full timeOur Banking client in **Toronto, Ontario **is looking to hire an **Operations Analyst **for an **8-months contract **role with Possibility of extension. **What you will be doing** - Process transactions within a wide range of complexity and support Supply Chain Finance team (70-80% of role). These may include, but not limited to Payable Finance products,...
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AML Analyst
6 days ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeTypical Day in the Role: • Oversee the Onboarding Screening Process of new clients • Working to address the requests made from internal business lines • The AML Analyst will assess the new client and determine whether additional info or documentation is required • The AML Analyst will explore the products the client is requesting and determine...
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AML Analyst
6 days ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeTypical Day in the Role: • Oversee the Onboarding Screening Process of new clients • Working to address the requests made from internal business lines • The AML Analyst will assess the new client and determine whether additional info or documentation is required • The AML Analyst will explore the products the client is requesting and determine...
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AML Analyst
6 days ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeTypical Day in the Role: • Oversee the Onboarding Screening Process of new clients • Working to address the requests made from internal business lines • The AML Analyst will assess the new client and determine whether additional info or documentation is required • The AML Analyst will explore the products the client is requesting and determine...
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AML Analyst
Found in: Jooble CA O C2 - 5 days ago
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Operations Analyst, Network Operation
1 week ago
Toronto, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...