Rsp Coordinator

1 month ago

Toronto, Canada Lifemark Health Group Full time

**The Rehabilitation Service Professional (RSP) Coordinator**

**Location**: Remote-based office within Canada
**Status**: Permanent full time

**Lifemark’s Rehabilitation Services and Vocational Assistance Program (PCVRS**) is delivered on behalf of Veterans Affairs Canada and in partnership with WCG. The Rehabilitation Service Professional (RSP) Coordinator is responsible for the receipt of new referrals for clinical services, and coordinating all services requested within the standard service timelines. They have thorough knowledge of the PCVRS Rehabilitation Service Professional network, and assign the referral to the most appropriate RSP within service standard guidelines.

The RSP Coordinator is customer-service oriented, organized, and utilizes strong administrative skills in their work. They are responsible for managing multiple processes that are time sensitive in a collaborative manner with multiple stakeholders including Participants, Rehabilitation Service Specialists (RSS) and the Rehabilitation Service Professional (RSP) team.

**Core Responsibilities**:

- Secures in-person or virtual appointments with most appropriate RSPs that meet service standard timelines
- Communicates effectively to build trust and rapport with the Participants
- Schedules assessment(s) and intervention(s) in a timely manner
- Assists in communication between RSSs and RSPs to achieve successful service outcomes
- Maintains awareness of PCVRS network of RSP team members, and their associated skills/expertise as well as access timelines
- Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
- One (1)+ year(s) experience in an administrative role
- Ability to multi-task and prioritize to achieve program service standards
- High level of confidentiality and awareness of privacy requirements
- Strong digital literacy including MS Office, MS Teams, Sharepoint
- Employment conditional on obtaining **Federal Level Security Clearance Reliability Status**:

- ** Bilingualism (French/English)** is considered a strong asset
- Familiar with medical and vocational terminology

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