Assistant Manager

2 weeks ago

Orillia, Canada Buds 4 Less Cannabis Company Full time

**Here we "grow" again. We are looking for an Assistant Manager to work alongside our Off Site Regional Manager at our store.**

**The function of the Assistant Store Manager is to support the Off-Site Regional Manager in the daily operations of a retail store. Your role is to supervise employees, work with customers and help carry out the directives of the manager and owner.**

Operations
- Role models best practice customer experience in all transactions
- Supports the Leadership team with a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Ensures tasks get accomplished in a timely fashion and delegates when required.
- Communicates collectively with the Regional Manager regarding deliveries and formulates to develop an action plan for receiving OCS, Non OCS merchandise including accessories and Store supplies.
- Opens and closes the store. Assumes responsibility for the entire store and its operational requirements to ensure we are open for business during our posted hours.
- Role models and monitors adherence to receiving principles focusing on security of product and accurate receiving processes first and then sorting techniques.
- You will coordinate and oversee the planning, organizing and delegating of work among staff.

Customer Service
- Proactively engage customers with increased focus during peak traffic times
- Assists Regional Manager to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share new information, policy/process /regulation changes, new products,, recognizes staff for exceptional customer service and full engagement while on the floor during Daily Huddles or during Shifts
- Coaches and trains staff on Store Standards for Customer Service, while maintaining the AGCO regulatory expectations at all times.
- Ensures that exceptional customer service is provided beyond expectation.
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge).
- Answers inquiries (ie. location of product, exchange/returns) and resolves customer complaints according to guidelines and store policies.
- Demonstrates product knowledge and familiarity with location of products throughout the store.
- Empower employees to ensure customer satisfaction and inspire and encourage employees to reach a high level of employee engagement and morale.

Marketing and Merchandising
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about applicable to share with product updates to share with customers
- Recognizes Above and Beyond on floor staff performers. In the moment reinforcement.
- Creates and maintains proper displays to reflect stock levels and customer flow within the sales floor.
- Works with Regional Manager to ensure signage in the store reflects current programs, policies, and procedures.

Human Resources
- Assists in the hiring process for Cannabis Customer Service (recommendations to be sent to Regional Store Manager prior to any hiring).
- Ensures staff are properly trained in all aspects of their role and provides on-going coaching and instructions.
- Assists Regional Manager in ongoing employee performance management and development, including performance reviews and progressive discipline if required.
- Complies with employment legislation.
- Ensures employees comply with all policies and procedures AGCO, OCS and Buds4Less Cannabis Co. inclusively.
- Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining internal staff and ; addressing complaints, de-escalates and resolves internal staff and customer problems.

Finance
- Assists in achieving projected sales growth targets.
- Assists in effective expense management.
- Assists in meeting financial plans as set by the Company.
- Controls Company assets and financial efficiency by physical inventory process adherence, POS audits and procedural reviews to ensure system integrity.
- Monitors and controls cash management; controls store float and cash tills and other monetary components of the store.
- Ability to analyze customer and business analytics to drive customer service and operating metric goals.

General
- Complies with all health and safety regulations this includes maintaining a clean, organized and safe environment, building facility and all equipment and controls safety in the store.
- Complies with all store policies and procedures. Plays an active role in implementing best practices with all staff.
- Complies with loss prevention policies and procedures and ensures they are executed in the store.
- Ensures Store Standards are followed.
- Maintains confidentiality

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