Retail Store Supervisor

2 weeks ago


Port Hope, Canada The Nooks Full time

The Nooks is currently hiring a Retail Store Supervisor, at our Port Hope location.

We believe we’re inspiring Canadian makers across the country to follow their dreams, build successful businesses, and be part of a community-driven movement that’s all about makers. Are you interested in joining our team and sharing our makers' stories, and connecting customers with their creative and diverse mix of products?

WHO WE ARE LOOKING FOR:

- Enthusiastic, friendly, creative, and passionate about customer service
- Energized by a fast-paced workplace
- Enjoy taking initiative and working independently.
- Highly dependable
- Reliable means of transportation to our Port Hope location
- Inspired to create meaningful connections with customers, makers and the community
- Weekend availability is a must

RESPONSIBILITIES AND DUTIES:

- Ensure our customers have a positive and lasting impression of their experience at The Nooks
- Welcoming, engaging and connecting with our customers in-store
- Learning about makers’ products and sharing your expertise with customers
- Assisting customers locate and select products and by making customer specific suggestions to encourage product purchases
- Resolving issues effectively at store level in a timely and positive manner
- Processing point of sale transactions quickly and accurately
- Staying current, understanding and communicates The Nooks policies and well as the wide range of services and events offered
- Supervise the retail sales team and assign daily tasks to retail sales team member and follow through on completion of tasks
- Ensuring the store is visually appealing contributes to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays
- Provide Retail Store Manager and The Nooks Management Team with regular updates on store level sales and activities

RETAIL SALES SKILLS AND QUALIFICATIONS:

- High school diploma, GED, or equivalent
- Knowledge of customer service principles and processes
- Must have experience with, and be comfortable using, a variety of computer software programs.
- 3+ years experience in sales, retail, or customer service environments
- 1+ years experience in a team leadership position in sales, retail or customer service environment
- Experience in Business Administration is an asset

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability



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