Medical Information Specialist

3 weeks ago


Mississauga, Canada Bayer Full time

**Medical Information Specialist**

The Medical Information (MI) Specialist is a head-office-based professional with scientific and therapeutic area expertise responsible for providing medical and scientific support for Bayer Inc. prescription products. The MI Specialist provides scientifically accurate and balanced medical information to both Healthcare Professionals (HCPs) and patients and carries out the day-to-day MI operations.

Bayer is committed to a flexible hybrid working environment. This is a permanent position.

**What you will do**:

- Maintain MI repositories with local information e.g. Links to local labeling repositories or out of stock information
- Coordinate & respond to Medical Information inquiries about local products or those requiring involvement from local functions e.g. legal, Pharmacovigilance, Quality Assurance, Regulatory Affairs, Medical Affairs
- Maintenance of local Standard Response Documents (SRD's)/FAQ’s to support local products and local product training
- Triage inquiries required to be managed by the local Bayer organization
- Maintain System Management:

- Participation in MIIDAS Change Advisory Board (CAB) & annual review of MIIDAS OM requirements. Management of any locally owned MI digital assets.
- Conduct system management activities the of global MI system.
- Maintain local MI digital assets, such as MI website, LiveChat, etc.
- Work with cross-functional teams to resolve inquiries received via MI.
- Provide third-party call center oversight.
- Report adverse events and product technical complaints to Bayer Inc. Pharmacovigilance and Quality Assurance.
- Lead the creation/revision of medical information training tools or work instructions.
- Ensure GMI are informed of local MI regulations and laws including data privacy, support GMI to ensure adherence to local regulatory, legal and governance requirements.
- Support GMI to ensure global workflows and knowledge objects (KO) are maintained to adhere to local governance and regulatory requirements (including RMM requirements, disclaimers etc.)
- Ensure business continuity for local MI responsibilities
- Participate in audits and QC activities that support compliance to Bayer SOPs and industry guidelines and be audit ready.
- Identify trends and insights from medical information requests and share cross-functionally.
- Participate in cross-functional activities (i.e., product life cycle teams, assist with sales training).
- Train local medical information students/interns/new hires.
- Support with the QC of MI response (SR/FAQ/CR) translations, as required
- Complete a 4 eye review (including provision of feedback) of translated MI documents following translation by external vendor translation
- Support with QC of the third-party Medical Information provider
- Creation and maintenance of MICC training of local codes of practice/regulations, local data privacy requirements
- Training of Bayer non-MI staff on an annual basis in the recognition and forwarding of medical inquiries.

**Who you are**:

- Degree in life sciences or health professional (BSc, MSc, Ph.D., MD, pharmacy, nursing).
- Experience in Medical Information or Medical Affairs (minimum 2 years).
- Excellent oral and written communication skills, with attention to detail, for communication with external customers.
- High comfort level and experience with CRM or MI systems and managing digital assets.
- Willingness to take initiative, while maintaining flexibility and adapting to changing priorities.
- Good knowledge of the Canadian Pharmaceutical Industry.
- Bilingual French/English (written/verbal) an asset
- Strong organizational skills.
- Good relationship-building skills and ability to collaborate cross-functionally.

This position requires full vaccination against COVID-19.

**What we offer**:

- Competitive compensation and rewards package
- Collaborative, diverse and inclusive culture
- Career development and global opportunities
- Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

Application Deadline: March 15, 2023

LI-CA

**Location**:
Canada : Ontario : Mississauga

**Division**:
Pharmaceuticals

**Reference Code**:
787055



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