Service Delivery Supervisor

4 weeks ago

Stellarton, Canada VON Canada (Nova Scotia) Full time

**Requisition Details**:
Employment Status: Temporary, Full Time (1.0 FTE)
Anticipated End Date: October 2024
Program Name: Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Union/Bargaining Unit: NSNU
On Call: No
Location: Pictou County
- Portability of Seniority as per NSNU Agreement_

**The power to change lives**

With VON you get to hit the open road, where the scenery and work are different every day. We offer a workplace free from the repetitive and boring, where you can work to your full scope, have clinical autonomy, continuous learning, and meet some great people along the way.

**Come for the job, stay for the learning, and the chance to make a difference.**

**What we can offer you**:

- Opportunity to work to full scope and expand your knowledge
- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program
- Defined Benefit Pension Plan with company contribution
- Travel compensation
- Comprehensive orientation program
- SMART phone provided to keep you connected during work time
- The opportunity to make a difference in your community
- Portability of Seniority as per NSNU Agreement

**Job Summary**:
Reporting to the Nurse Manager, the Service Delivery Supervisor works as part of a team to facilitate client care with front line staff and Continuing Care Coordinators. This position will provide supervisory support to the Home Support Services program. Relationship building with funders and Home Support Workers is essential. The Service Delivery Supervisor collaborates with Nursing Managers on issues that require direction. Care is provided within the framework of quality management and the standards and scope of practice set by VON, Continuing Care and the College of Licenses Practical Nurses of Nova Scotia.

**Responsibilities**:

- Conduct initial visits for new referrals as per Home Care Standards
- Performs supervisory visits for CCA's and client specific visits as required
- Contributes to Continuing Care Assistants (CCA) performance development plan
- Communication with Continuing Care including but not limited to progress notes and discharge reports and attending case conferences
- Provide education to CCAs as needed, including orientation
- Works collaboratively within a multidisciplinary team and acts as a clinical resource and mentor for CCA's

**Qualifications**:

- Demonstrated skills in leadership, community nursing, team building, communication and education
- Understands and uses effective communication methods/tools Computers skills including but not limited to Microsoft Office, Procura, Excel and Cell Trak Ability to work independently and collaboratively as a member of intra/inter agency teams "LEAN" knowledge an asset
- Familiarity and understanding of the role of the Provincial Continuing Care Program Registered with College of Licensed Practical Nurses of Nova Scotia
- Recent experience working in community based health care system
- Available to work flexible hours
- A valid drivers license and access to a reliable vehicle
- Valid CPR C / First Aid required
- Must be able to wear Personal Protective Equipment (PPE)

**About Us**:
VON is a non-profit organization that provides clinical, personal and social support to people who want to **live every day to the fullest** while remaining in their own homes and communities.

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