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Office Manager

3 months ago

Greater Toronto Area, Canada The Tooth Corner Dental Offices Full time

The Manager is primarily responsible for ensuring the efficient operation of the clinics, providing support to staff (including associates and sub-contractors) overall, and meeting the clinical, staffing, and operational needs and goals of the area clinics, in support and collaboration with the Regional Office Manager. The Manager will promote a positive work culture in the office, supporting the Regional Manager to ensure that daily internal operations are met across offices, providing receptionist and assistant support as required. The Manager will seek to improve processes where necessary and will work actively to participate in the success and growth of the clinics overall.

The Manager’s responsibilities include, but are not limited to the following:
STAFF SUPERVISION

Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.

Provides support to the Regional Manager, acting as a liaison between the CEO, management/corporate, and staff for routine matters such as time off, scheduling changes, questions about policies and procedures, special projects, etc.

Acts as a liaison between Associates and patients.

Responds to conflict and provides conflict resolution.

Identifies and recognizes employees who may have successful career development opportunities in the company. Communicates this information to HR.

Assist the Regional Office Manager to maintain staff schedules, ensuring that a position is temporarily covered appropriately in the case of an absent staff member, keeping an eye to reduce employee overtime as well (informing the Regional Office Manager when needed).

Call management - Ensures dental receptionists are managing calls effectively, returning calls, identifies training where needed.

Participates in the recruitment process with Human Resources, identify staffing needs prospectively, and as they may arise. Helps to facilitate onboarding and training, and participates also in off boarding and dismissal protocol with Human Resources.

OPERATIONAL SUPERVISION

Assists Regional Office Manager to oversee production and expenditure.

Opens and closes the office, as required.

Ensures inventory control and supports cost reductions.

Maintains patient data according to regulations and company policies, ensuring that records are stored securely and in compliance with privacy and security regulations.

Maintains high level of professionalism in offices and motivates staff.

Maintains quality assurance with respect to dental procedures, customer service, sterilization techniques, and health standards. Ensures compliance with PHIPA, IPAC, and all relevant guidelines.

Represents office at corporate and management meetings, where required.

Provides management and corporate reports where necessary (including, but not limited to, production summaries, A/R ageing reports, Write-off/adjustment reports, Collection/Deposit reports, inventory counts, new patient reports, etc.).

Ensures clinic is stocked and operational, communicating any needs to the Regional Office Manager.

Supports marketing and promotional initiatives.

Takes responsibility for the appearance and functionality of the office, ensuring a safe, professional, and clean environment.

Works with management across the company, if assistance or insight is needed.

PATIENT EXPERIENCE

Sets the standard for communication with patients, responding efficiently and appropriately to patient needs and inquiries, and establishing relationships where possible.

Takes responsibility for the smooth and efficient flow of patients and handles any situation which may be slowing or stopping patient flow.

Manages patient scheduling and direct patient traffic flow. Oversees that new patient intake is completely fully.

Presents treatment plans to patients when needed.

Educates patients whenever possible and appropriate and ensures that all staff members are educating patients appropriately.

Resolves patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.

Good Luck to all who apply

**Salary**: From $25.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: One location