Associate Manager, Sales

5 months ago

Mirabel, Canada Cargojet Airways Ltd. Full time

Accelerate your career with the most awarded Air Cargo Airline in Canada

Cargojet is Canada's leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canada’s 50 Best Managed Companies as well as being awarded the Shipper’s Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

**Primary Objective of the Position**:
The Associate Manager, Sales will be responsible for customer relationship management, strategic planning, and data analysis to support overall partnership growth for key Canadian based accounts. They will be responsible to provide commercial direction by offering solutions and innovative ideas that drive customer performance, growth, and satisfaction.

**Essential Position Functions**:

- Maintain existing accounts by providing support and relevant solutions to meet customer needs, conducting regular account analysis, and addressing any concerns in a timely manner.
- Contribute to business growth by identifying & prioritizing business opportunities.
- Develop and manage customer business plans for annual revenue growth, while managing customer expectations through the creation and utilization of KPIs and account specific metrics.
- Coordinate with the customer and internal Cargojet stakeholders (marketing, revenue optimization & enablement) to ensure a seamless sale to service experience.
- Remaining current on industry trends, local market conditions and competitor activities.
- Act as the liaison between customers and internal teams ensuring clients’ requirements are met.
- Maintain high customer satisfaction ratings, according to company standards & ensure brand consistency.
- Attend and participate in conferences, exhibits, and trade shows to promote our services.
- Collect and analyze sales data and trends.
- Actively manage, leverage, and update account data in the CRM system.
- Exhibit superior customer service throughout the engagement process and with after hours support.
- Perform other duties as required.

**Minimum Qualifications**:

- Bachelor's degree or equivalent experience.
- 2+ years of experience in sales and people management roles.
- Excellent analytical skills and ability to synthesize large amounts of data into actionable business insights.
- Logistics experience strongly preferred.
- Experience working in a CRM system.
- Self-starter with strong work ethic, team-player, and demonstrated problem solving skills.
- Strong communication and presentation skills.
- Ability to adapt messaging to engage with different cultures and levels of management.
- Ability to communicate bilingually in English and French.
- Excellent knowledge of MS Office, Excel and other business intelligence tools.
- Ability to travel, up to 25%.

**Important to Know**:

- We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
- At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

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