Housekeeping Room Attendant

3 months ago

Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

The Room Attendant is as an important role in our establishment by ensuring the cleanliness and highest quality standards for our guests’ rooms.
With attention to detail, efficiency, and effectiveness, you will clean, maintain, and create a welcoming and comfortable atmosphere for our guests during their stay.

**BENEFITS OF WORKING FOR THE COMPANY**:

- Hotel discounts all over the world for you and your family/friends
- Group insurance benefits for all full-time employees
- Employee events throughout the year
- Access to discounted Kingston Frontenac's Hockey tickets
- Being part of a company who values diversity and inclusion
- Growth & development opportunities

**KEY AREAS OF RESPONSIBILITY**:

- Strip and make all beds in guest rooms according to company standards
- Clean all washrooms in guest rooms according to company standards
- Properly vacuum complete carpet area in guest rooms
- Any maintenance problems to be reported to housekeeping immediately
- Any room damages to be reported to housekeeper immediately
- Report any unusual activity on you assigned floor to Housekeeper or Front Desk immediately
- Help laundry as required
- Proper stocking and maintaining of your cart at all times
- Always close drapes, turn off lights and sign check sheets when room is completed
- Ensure all dirty dishes and glasses are taken to the kitchen
- Double check drawers and cupboards to ensure nothing was left behind by guest
- Any items left by guest must be turned into Lost and Found immediately
- All rooms to be cleaned according to company standards
- Ensure room literature is properly placed in rooms
- Advise housekeeper of any outstanding DND rooms after 2:00 p.m.
- Hotel standard is to clean 16 rooms per day.
- Cleaning of public areas
- Always conscientious of Health and Safety when performing duties
- Helps co-workers when need arises
- Performs extra duties from time to time when need arises
- All other duties as assigned

**The above areas of responsibility are not all inclusive and may be amended from time to time.**

**KEY PERFORMANCE INDICATORS**:

- Ability to clean 16 rooms in 8 hours
- Consistently meeting Marriott Brand Standards
- Demonstrate teamwork mentality
- Adherence to company policies & procedures

**CORE COMPETENCIES**:

- Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
- Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
- Adaptability: Having flexibility in handing change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches.
- Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
- Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

**QUALIFICATIONS**:

- Minimum completion of Grade 10 education
- Minimum 1 year experience in a cleaning environment, preferably in a hotel setting considered an asset
- Minimum 1 year of customer service
- Flexibility to work any day of the week
- Must be polite, courteous, and customer focused
- Hardworking, reliable, and a team player
- Excellent organizational and interpersonal skills
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a mutli-cultural environment with co-workers, managers, and guests
- Ability to work as a team or independently

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to perform duties while standing and/ or walking for the majority of the shift.
- Ability to lift weights up to 30 lbs, push and pull heavy equipment such as cleaning carts and equipment.
- Ability to stoop, bend, stretch, and lift while performing duties.
- Requires regular handling and use of disinfectants, cleaning agents, and chemicals.
- Specific vision abilities required by this job include close vision and distance vision.

**WORKING CONDITIONS**:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this j

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