Housing Operations and Tenant Support Coordinator

2 weeks ago

Victoria, Canada The Gorge View Society Full time

**Position Title**:
**Housing Operations and Tenant Support Coordinator**

**Status**:
Full-time, Permanent.

**Hours of Work**:
35 hours per week.

**Work Days**:
Monday to Friday, 9:30am-4:30pm.

**Wage Rate**:
$32/ hour or $58,240 per annum.

**Benefits**:
Health and disability benefit package; generous company pension contributions.

**Vacation**:
4 weeks per year.

**THE ORGANIZATION**:
The Gorge View Society is a non-profit organization offering 166 affordable homes to seniors and families at Chown Place in the Burnside Gorge neighbourhood of Victoria, B.C.

***:
Reporting to the Executive Director, the Housing Operations and Tenant Support Coordinator is responsible for the operations management function at Chown Place including tenant relations, dealing with tenant issues, tenant leases and tenant rent calculation. This position works with Maintenance and Finance to coordinate and monitor rent collection, chargebacks, vacancies, move ins/move outs, and unit repairs and maintenance. The Coordinator supports tenants through collaborative relationships with other non-profit and health organizations. This position also supports the Executive Director.

**DUTIES AND RESPONSIBILITIES**
- Recruit, screen, approve and select new tenants.
- Maintain applicant waitlists and show units to prospective tenants.
- Prepare tenancy agreements, conduct move-in inspections, and orient new residents to Society policies and procedures related to tenancy.
- Administer unit turnovers including move-out inspections.
- Administer annual review of tenant incomes and rents.
- Conduct annual suite inspections.
- Coordinate unit repairs and cleaning with Maintenance.
- Coordinate and monitor rent and security deposit collection and returns with Finance.
- Prepare resident notices and communications.
- Maintain complete and accurate files and supporting documents for each tenancy.
- Respond to and action tenant concerns and requests.
- Maintain an awareness of tenant wellbeing, work with tenants to ensure successful tenancies and facilitate connections with family and community supports as appropriate.
- Establish and maintain compliance with all operating policies and procedures (including Tenancy Agreements) as well as relevant legislation such as PIPA, The RTA & The Societies Act.
- Promote positive tenant-landlord relations.
- Promote the Society to prospective residents and other community organizations.
- Develop and implement health, safety and emergency programs.
- Perform general office duties and other related duties as required.
- Ensures the image and communication of the Society, including the website and social media are monitored and kept current.
- Maintain a safe, clean and fully functioning office space.
- Conduct wellness checks as needed.
- Maintain good working relationships with funders, donors, and partner organizations.

**KNOWLEDGE, SKILLS AND ABILITIES**
Most importantly you are an empathetic, outgoing person with strong attention to detail and a half glass full view of the world.
- Strong understanding and demonstrated experience with general office administration procedures, including word processing, spreadsheet, database software and property management programs.
- Effective interpersonal and written and verbal communication skills.
- Self-directed and demonstrated ability to effectively plan, organize and prioritize work in a changing environment.
- Ability to assess housing needs and conduct sensitive reviews of people and their background to determine eligibility and suitability.
- Ability to deal with people who may be in distress or in crisis by telephone or in person.
- Ability to provide excellent tenant service by demonstrating diplomacy, tact, patience and confidentiality to help clients.
- Understanding of applicable tenancy and privacy legislation.
- Practical knowledge of basic home repairs and maintenance.

**REQUIREMENTS**
- Minimum of two years recent combined administrative management, property management, and tenant relations experience in a similar environment, preferably with experience of BC Housing database and tenancy calculations.
- Prefer a minimum of two years post-secondary education in administration, social services or property management.
- Criminal Record Check.

**Job Types**: Full-time, Permanent

**Salary**: $32.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V9A 1H5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- non-profit affordable housing (required)

Work Location: In person

  • Housing Support Worker

    2 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Reports to**: Manager of Supportive Housing **Compensation**:$24.16-$26.27 per hour **Union**:BCGEU **Available opportunities**: Permanent full-time employment; - 4:00pm-12:30am, Sunday to Wednesday and every other Thursday (72 hours bi-weekly) - 4:00pm-12:30am, Wednesday to Saturday and every other Tuesday (72 hours bi-weekly) - 8:30am-5:00pm, Tuesday...

  • Housing Support Worker

    2 weeks ago

    Victoria, British Columbia, Canada Pacifica Housing Full time

    Reports to: Manager of Supportive HousingCompensation:$24.16-$26.27 per hourUnion:BCGEUAvailable opportunities:Permanent full-time employment; 4:00pm12:30am, Sunday to Wednesday and every other Thursday (72 hours biweekly) 4:00pm12:30am, Wednesday to Saturday and every other Tuesday (72 hours biweekly) 8:30am5:00pm, Tuesday to Friday and Every other Saturday...

  • Housing Support Worker

    2 weeks ago

    Victoria, British Columbia, Canada Pacifica Housing Full time

    Reports to: Manager of Supportive HousingCompensation:$24.16-$26.27 per hourUnion:BCGEUAvailable opportunities:Permanent full-time employment;Waterview 4:00pm12:30am, Sunday to Wednesday and every other Thursday (72 hours biweekly) 4:00pm12:30am, Wednesday to Saturday and every other Tuesday (72 hours biweekly)Medewinin 8:30am5:00pm, Tuesday to Friday and...

  • Housing Support Worker

    2 weeks ago

    Victoria, British Columbia, Canada Pacifica Housing Full time

    Reports to: Manager of Supportive HousingCompensation:$25.74-$27.96 per hourUnion:BCGEUClosing Date:August 22, 2023 at 4pmAvailable opportunities:Greater Victoria - Permanent full-time employmentWaterview: 8:30am 5:00pm. Wednesday to Saturday and every other Tuesday (72 hours biweekly) (Posting #2317) TEMPORARY 4:00pm 12:30am, Sunday to Wednesday and every...

  • Housing Support Worker

    4 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Title: Housing Support Worker** **Reports to**: Assistant Manager of Supportive Housing **Compensation**:$25.74-$27.96 per hour **Union**:BCGEU **Closing Date**: February 27, 2024 at 4pm **Available opportunities**: **Regular full-time lines - Waterview** **- 23-707 - **11:00pm-7:30am, Sunday to Wednesday and every other Thursday (72 hours...

  • Housing Support Worker

    2 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Title: Housing Support Worker** **Reports to**: Manager of Supportive Housing **Compensation**:$26.51-$28.80/hour **Union**:BCGEU **Closing Date**: July 7, 2024 at 11:59pm **Available opportunities**: **Regular full-time lines - Waterview** - **24-37**: - 3:00pm-11:30pm, Friday to Monday and every other Thursday (72 hours bi-weekly) - **24-50** -...

  • Housing Support Worker

    2 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Title: Housing Support Worker** **Reports to**: Manager of Supportive Housing **Compensation**:$25.74-$27.96 per hour **Union**:BCGEU **Closing Date**: April 5, 2024 at 4pm **Available opportunities**: **Regular full-time lines - Waterview** - **24-18**: - 3:00pm-11:30pm, Wednesday to Saturday and every other Tuesday (72 hours bi-weekly) **Regular...

  • Housing Support Worker

    3 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Reports to**: Manager of Supportive Housing **Compensation**:$24.16-$26.27 per hour **Union**:BCGEU **Closing Date**:July 25, 2023 at 4pm **Available opportunities**: **Greater Victoria - Permanent full-time employment** **Waterview**: - 8:30am - 5:00pm. Wednesday to Saturday and every other Tuesday (72 hours bi-weekly) (Posting #23-13) - 4:00pm -...

  • Housing Support Worker

    2 weeks ago

    Victoria, Canada Pacifica Housing Full time

    Title: Housing Support WorkerReports to: Manager of Supportive Housing Compensation: $26.51-$28.80/hour Union: BCGEUClosing Date: July 7, 2024 at 11:59pm Available opportunities:Regular full-time lines - Waterview - 24-37 - 3:00pm-11:30pm, Friday to Monday and every other Thursday (72 hours bi-weekly) - 24-50 - 3:00pm-11:30pm, Sunday to Wednesday and every...

  • Housing Support Worker

    5 days ago

    Victoria, Canada Pacifica Housing Full time

    Title: Housing Support WorkerReports to: Manager of Supportive Housing Compensation: $26.51-$28.80/hour Union: BCGEUClosing Date: July 7, 2024 at 11:59pm Available opportunities:Regular full-time lines - Waterview - 24-37 - 3:00pm-11:30pm, Friday to Monday and every other Thursday (72 hours bi-weekly) - 24-50 - 3:00pm-11:30pm, Sunday to Wednesday and every...

  • Housing Coordinator

    3 weeks ago

    Victoria, Canada Greater Victoria Housing Society Full time

    Please note: This is a 1-year term position. **Who We Are** Greater Victoria Housing Society (GVHS) is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving and...

  • Tenant Engagement Worker

    2 months ago

    Victoria, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the Manager, Tenant Engagement, the Tenant Engagement Worker (TEW) is responsible for building trust, respect, and social ties between neighbours in buildings directly managed by BC Housing. The TEW is also responsible for building resilient communities that are better prepared to respond to extreme weather events....

  • Tenant Engagement Worker

    4 weeks ago

    Victoria, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the Manager, Tenant Engagement, the Tenant Engagement Worker (TEW) is responsible for building trust, respect, and social ties between neighbours in buildings directly managed by BC Housing. The TEW is also responsible for building resilient communities that are better prepared to respond to extreme weather events....

  • Community Housing Support Worker

    4 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Description**: **Position Title**:Community Housing Support Worker** **Competition**:24-21 **Reports to**: Assistant Manager of Community Services **Union**:BCGEU **Compensation**: $26.60-$28.82/hour **Schedule**:8:30am-4:00pm, Monday-Friday (70 hours bi-weekly) **Posting Closing Date**:March 26, 2024 at 4pm **Organizational Focus**: Pacifica...

  • Community Housing Support Worker

    3 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Description**: **Position Title**:Community Housing Support Worker** **Competition**:24-48 **Reports to**: Assistant Manager of Community Services **Union**:BCGEU **Compensation**: $26.60-$28.82/hour **Schedule**:8:30am-4:00pm, Monday-Friday (70 hours bi-weekly) **Posting Closing Date**:May 28, 2024 at 4pm **Organizational Focus**: Pacifica Housing...

  • Community Housing Support Worker

    6 days ago

    Victoria, Canada Pacifica Housing Full time

    DescriptionPosition Title: Community Housing Support Worker Competition: 24-58Reports to: Assistant Manager of Community Services Union: BCGEUCompensation: $27.39-$29.69/hourSchedule: 8:30am-4:00pm, Monday-Friday (70 hours bi-weekly)Posting Closing Date: July 11, 2024 at 4pmOrganizational Focus:Pacifica Housing has been providing safe and affordable...

  • Community Housing Support Worker

    5 days ago

    Victoria, Canada Pacifica Housing Full time

    Position Title: Community Housing Support Worker Competition: 24-58Reports to: Assistant Manager of Community Services Union: BCGEUCompensation: $27.39-$29.69/hourSchedule: 8:30am-4:00pm, Monday-Friday (70 hours bi-weekly)Posting Closing Date: July 11, 2024 at 4pmOrganizational Focus:Pacifica Housing has been providing safe and affordable homes for...

  • Housing Outreach Worker

    4 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Reports to**: Assistant Manager of Community Services **Compensation**: $25.21-$27.32 per hour **Union**: BCGEU **Operational Focus**: Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable...

  • Housing Outreach Worker

    3 weeks ago

    Victoria, Canada Pacifica Housing Full time

    **Reports to**: Assistant Manager of Community Services **Compensation**: $25.21-$27.32 per hour **Union**: BCGEU **Operational Focus**: Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable...

  • Administrative Assistant

    4 weeks ago

    Victoria, Canada Greater Victoria Housing Society Full time

    **Who We Are** Greater Victoria Housing Society (GVHS) is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving and livable communities. GVHS is a housing provider for...