Branch Manager

4 months ago

Ponoka, Canada First Nations Bank of Canada Full time

_**WE’RE HIRING**_

**Branch Manager, Ermineskin Branch**

**Are you interested in a meaningful career where you can contribute to the financial well-being and economic growth of Indigenous people and communities in Canada? The Bank is at an exciting time in its’ history, we’re growing, and as a result, we’re increasing our workforce with bright, energetic, purposeful individuals of all walks of life.**

As a **Branch Manager**, you will be working in collaboration with the Retail Banking leadership team, and hiring, developing and coaching branch employees. This is a NEW permanent full-time position that will be located at a branch on Ermineskin Cree Nation.

**Here’s what you’ll be doing**:

- Hire employees and build employee capability to identify, understand and fulfill customer needs
- Lead, coach and model quality service delivery at every customer interaction
- Lead and contribute to the ongoing improvement of the customer experience
- Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
- Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service
- Manage branch profitability through effective control of non-interest expenses, revenue and loan products
- Achieve branch business objectives for sales and service, revenue, volume growth and profitability
- Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
- Ensure consistent coaching of employees to deliver on the business sales and service strategy
- Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
- Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
- Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
- Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
- Ensure necessary due diligence is taken to support the accuracy of all customer transactions
- Ensure timely completion of SAR’s

**What we’re looking for**:

- BSc/BA in Accounting, Business Administration or related field
- Five (5) years of experience working in a financial institution is preferred, or experience in retail management
- Proven experience as a retail banker or similar role; sales or customer service experience is preferred
- Knowledge of retail banking rules and procedures
- Strong leadership skills
- Working knowledge of banking software and MS Office 365
- Patience and problem-solving ability
- Customer-oriented attitude
- Excellent communication skills
- Knowledge of Indigenous relationship building
- Acceptable criminal record and credit checks

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Banking: 5 years (preferred)

Work Location: In person

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