Continuing, Full-time, Customer Service Clerk

2 months ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> VP Finance and Operations -> Facilities Management- Posting Close Date- 9 January 2023- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $3,805.00 - $3,920.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE- Classification- PB7- Hours of Work- Monday - Friday; 8:00 am - 4:00 pm- Employee Group:
- CUPE 951 - Regular- # of Hires Needed- 1- Category- Administrative and Support Services, Customer Service, Customer Service and Call Center, Other- About this OpportunityUVic contributes to you and your family’s health and wellness through comprehensive medical, dental and pension benefits. We also offer:

- generous vacation time;
- generous leave compensation including maternity, parental, adoption, sick, and personal;
- equity and diversity support and initiatives including religious observances
- on-site childcare: infant - 5 years
- discounted athletic facility memberships
- sustainability initiatives, including discounted transit passes
- support through our Employee and Family Assistance Program (EFAP)
- funding for career development and a diverse range of learning and development opportunities
- tools and resources to help you maintain a healthy work-life balance
- Job SummaryAs stewards of the campus, Facilities Management fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management's customers include Deans, departments, faculty, staff and students. The department's branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.

Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and, providing general office administrative support and assistance as required.
- Job Requirements**Skills**:

- Strong administrative skills and sound knowledge of office systems and procedures;
- Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
- Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
- Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
- Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
- Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint;
Specialized Knowledge/Education:

- Knowledge of a Facilities Management Information System Software an asset.
- Knowledge of Facilities Management processes and procedures.
- Knowledge of the University buildings and grounds an asset.

**Experience**:
At least three years' experience providing administrative support to a busy office, preferably in a Facilities Management related industry.

**Territory acknowledgement**

We acknowledge and respect the lək̓ʷəŋən peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.

**Equity and Diversity Statement**

**Accessibility Statement

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