Customer Service/release Analyst

3 weeks ago


Concord, Canada Magna International Inc. Full time

**Job Number**: 59355
**Group**: Magna Exteriors
**Division**: Rollstamp Manufacturing (Basaltic)

**Job Type**: Fixed Term Contract
**Location**: CONCORD

**Group Description**

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

**Key Responsibilities**:

- Ensure that the appropriate personnel are informed as releases are posted.
- Daily invoicing of all products shipped out.
- Daily posting of releases that have already been pulled in by Rollstamp’s EDI.
- Manually pull in releases that were not pulled in automatically and post releases.
- Ensure that releases coming into Rollstamp from customers are accurate.
- Check all SPEDITs for each release and if an error batch exists print and review.
- Investigate and close out all errors found on each error batch by lesioning with the appropriate departments.
- Manually inputs releases into system for non-EDI customers.
- Daily check at end of the day by process code to ensure that no releases got missed. Post any releases that got missed.
- Reviews releases on a daily basis for any drastic increase/decrease in releases, build out on part number and any new information that the customer might be coming through.
- Ensures the Expedite Log is updated as expedites occur.
- Responsible for ensuring that customer shipment requirements (including past model-year - service - programs) are being met in the best and most effective way, on customer-specified shipping dates, for Rollstamp to maintain the highest possible customer service ratings.
- Primary contact for customers regarding releases and shipment deadlines, including after business hours. Handles any traffic-related problem concerning delivery of parts from Rollstamp to its customers.

**Key Responsibilities cont'd**:

- Communicates scheduling changes and significant release fluctuations to all affected departments (Management, Production, Purchasing, Shipping, and Quality Assurance) in a timely manner.
- Reconciles customer records with Rollstamp’s system. Ensures that customer/Rollstamp cum records agree at all times.
- Responsible for checking all OEM Portals and answering any concerns within it.
- Responsible for updating OEM website container inventory and receipts.
- Responsible for following up with Customer daily for any container shortages.
- Maintains the following files in an orderly manner:

- Expedited shipment summaries
- CUM discrepancy reports
- Update USMCA documents for outgoing shipments
- Update Customer Shutdown / Overtime Calendar
- Prepares and maintains documentation/desk procedures specific to the Release Analyst / Customer Service Coordinator position. This includes all CSI system-specific procedures.
- Adhere to all rules and regulations as outlined in the Rollstamp Employee Handbook.
- Adhere to all applicable Business Operating Systems Procedures.
- Comply with Section 28 of the OHSA and any other reasonable request made by Management.

**Key Qualifications/Requirements**:

- Must be able to speak, read and write English fluently.
- College/University degree preferred.
- Must have good organizational skills.
- Must be able to communicate clearly in writing and verbally.
- Must be able to communicate well in person and over the telephone.
- Must have basic keyboarding skills.
- Knowledge of MS Word/Excel, CMI and the Internet.
- 1 to 2 years’ experience in automotive environment preferable.
- Knowledge of Stellantis & Ford DDL portal preferred.
- USMCA knowledge an asset.

**Additional Information**:
Accommodations for disabilities in relation to the job selection process are available upon request.

**Competencies**:

- Key Qualifications/Requirements- Think Strategically- Think Top and Bottom Line - Understanding the Business- Prioritize Achievement- Lead the Team- Inspire Others- Champion Change- Be Agile and Adapt- Act Decisively**Awareness. Unity. Empowerment.**:


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