Infrastructure & Operations Lead
2 months ago
Durham Community Health Centre is currently hiring an Infrastructure & Operations Lead. Reporting to the Manager, Infrastructure and Operations, this is a full-time, permanent position.
**Organization**
**Durham Community Health Centre (DCHC)** is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.
DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.
At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.
It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.
**DCHC’s 2023 - 2026 Strategic Goals**
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development
**Position Overview**
The Infrastructure and Operations Lead plays a crucial role in supporting the Infrastructure and Operations team in various key functions related to corporate services. This role involves overseeing and coordinating activities such as centralized procurement, facilities management, health and safety compliance, and basic level onsite IT support with the help of our Managed Service Provider. Additionally, may be asked to assist or serve on committees or project groups. The Infrastructure and Operations Lead is responsible for ensuring the smooth operation of these essential services, contributing to the overall efficiency and functionality of Durham Community Health Centre.
**Responsibilities**
**1.** **Coordination**:
- Support the manager in designing operational strategies, operating plans, priorities and policies
- Support the manager in developing effective multi-year and annual planning and management of operating budget; provide input towards organizational annual budgeting exercise
- Provide people leadership to internal staff and external support vendors to achieve high-level of organizational commitment and job performance; this includes communicating job expectations, planning and appraising productivity, conflict management, staff development and coaching & motivating staff
- Provide support and guidance to colleagues as needed and seek input, as necessary, for organizational-wide recommendations
- Ensure operating plan objectives align with organizational strategic objectives; Deliver on operating objectives, performance measures and KPIs
- Lead with a growth mindset and promote organizational values through performance and leadership approach
- Share innovative ideas on how to increase operational efficiencies and how might DCHC increase its ability to deliver against its strategic plan and Theory of Change
- Ensure employees are aware of DCHC’s policies and processes as it relates to Facilities, Procurement and Insurance
- Be jointly responsible, as a member of the management team, for the effective implementation and adherence to Health and Safety legislation.
- Ensure self and team’s adherence with legislative requirements and employment principles. (e.g., AODA, Human Rights Code, Ontario Employment Standards)
**2.** **Operational**:
- Infrastructure Planning & Management_
- Assist the manager in effectively and efficiently managing all DCHC infrastructure and facilities for business continuity. Ensure an updated business continuity plan exists within the organization.
- Ensure a multi-year infrastructure strategy exists in alignment with the organization’s strategic plan with the guidance of the manager
- Support the manager with conducting organization-wide utilization exercise and provide analysis, recommendations, and cost implications
- Proactively liaise with departmental leaders to seek input on infrastructure needs and areas of improvement/opportunities
- Assist in managing all Capital Infrastructure projects including logistic management o
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