Bilingual Member Experience Specialist

2 weeks ago

Toronto, Canada Borrowell Full time

Borrowell is a Canadian company whose mission is to make financial prosperity possible for everyone. The first in Canada to offer free credit scores, Borrowell provides educational resources, monitoring, innovative digital tools, and personalized product recommendations to help people feel in control and optimistic about their financial future.

With more than 3 million members, Borrowell is one of the largest fintech companies in Canada. To support us on our mission, we’re building an exceptional team of high-performing yet humble individuals who believe Canadians deserve more choice when it comes to financial services.

We place a high value on building a diverse and inclusive workplace and are proud to have a gender-balanced team. We know that diverse teams perform better; half of our team identify as women or non-binary.

We’re always on the lookout for passionate and driven people. If you think you’d be a great fit at Borrowell, read on to learn more about us and how our business works

**About the role**:
Borrowell is looking for a self-motivated and driven Bilingual Member Experience Specialist passionate about product efficiencies, process improvement, and member experience. Reporting to the Team Lead
- Member Experience, this role will support the ongoing management of our support and operations tools. You will create member resources and agent responses for new products, functionalities, and feature launches. Other key focus areas include optimizing our member and agent interaction with our technology stack and helping the member experience team leverage the appropriate technology channels and processes to delight our members.

**Responsibilities**:

- Create, translate and maintain member educational resources for new products, functionalities, and feature launches
- Identify, create and maintain agent template responses to improve messaging consistency and agent productivity
- Monitor the performance of automation, triggers, macros, articles, and workflows within our support and operation tools and identify pain points and efficiency opportunities to improve the agent work experience
- Support the launch and future upkeep of other channels as well as ad hoc projects supporting the Team Lead
- Stay up to date with industry trends, new functionality, and best practices for support and operation environments and other technology channels

**Requirements**:

- Bilingual in French and English is required
- 2+ years of working with Zendesk (or a similar customer relationship management tool)
- 1+ year of customer service experience (in a financial services environment preferred)
- Excellent writing and editing skills
- Proven ability to deal with ambiguity in a rapidly changing business environment
- Strong organizational and prioritization skills

**Nice to Haves**:

- Experience working in a fast paced, high output scale-up environment
- Experience supporting customers with loan or similar credit products

**Benefits**
- **The Opportunity** - join and have a major impact at a growing company that is helping make financial stability possible for everybody
- **Comprehensive Health Benefits**:

- medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
- **Additional Health Benefits** - virtual benefit offering that allows you to connect 24/7 with nurses, doctors and mental health professionals
- **Maternity & Parental Leave Top-up** - available to new parents
- **Wellness & Transit Benefit** - $600 annually to spend on whatever brings you joy
- **WFH Reimbursement**:

- we ship you gear like a laptop, mouse, keyboard, and you can reimburse additional items to make your workplace better for you
- **Employee Development Benefit**:

- annual reimbursements on payments to help your learning
- **Givewell Benefit**:

- 1 paid volunteer day a year to give back to the community
- **Flexibility** - flexible working hours and a flexible vacation policy

**We are remote-first across Canada with an office in Toronto. This role may require you to attend in-person meetings and team-building events.**

Please note that due to the sensitive nature of the work we do, clearing a credit and criminal record check is a condition of employment.

  • Bilingual Inside Sales Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Bilingual Inside Sales SpecialistWe are seeking a driven, resilient, and curious professional to join our dynamic team in Midtown Toronto.About the Role:This is a full-time, in-office position where you'll play a vital role in building relationships, driving results, and contributing to a thriving business.Key Responsibilities:Engage in outbound calls to...

  • Bilingual Member Experience Specialist

    2 weeks ago

    Toronto, Canada OMERS Full time

    Why join us? Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story. At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New...

  • Bilingual Lease Manager

    4 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Job OverviewThe Multilingual Lease Coordinator is an integral member of the Lease Administration team at Bilingual Source, responsible for managing commercial lease agreements and ensuring accurate data entry within Yardi Voyager. This role requires strong organizational skills, attention to detail, and excellent communication...

  • Bilingual Lease Administrator

    4 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Bilingual Lease Administrator

    4 weeks ago

    Toronto, Ontario, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Member Services Specialist-bilingual

    1 week ago

    Toronto, Canada Canada Life Assurance Company Full time

    Job Description: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...

  • Bilingual Lease Administrator

    4 weeks ago

    Toronto, Canada Bilingual Source Full time

    Bilingual Lease Administrator (Commercial) Reporting To: Associate Director, Lease Administration Position Summary The Bilingual Lease Administrator will join the Lease Administration team in Toronto, responsible for managing lease documents and ensuring accurate data entry related to commercial leases. This role requires attention to detail and the...

  • Bilingual Member Experience Specialist

    3 days ago

    Toronto, Ontario, Canada OMERS Full time

    Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams...

  • Bilingual Customer Experience Specialist

    4 days ago

    Toronto, Canada Endy Full time

    Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class...

  • Bilingual Member Experience Specialist

    4 weeks ago

    Toronto, Canada OMERS Full time

    Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams...

  • Bilingual Member Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada OMERS Full time

    Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams...

  • Member Experience Specialist

    2 days ago

    Toronto, Canada OMERS Full time

    Want to join an organization that makes a difference in the lives of over half-a-million people in Ontario? OMERS aspires to be the most trusted partner in empowering members through their pension journey. Our Member Experience Team is looking for service centric Member Experience Specialists to fulfil a rewarding role in assisting and supporting our...

  • Member Experience Specialist

    2 weeks ago

    Toronto, Canada OMERS Full time

    Want to join an organization that makes a difference in the lives of over half-a-million people in Ontario? OMERS aspires to be the most trusted partner in empowering members through their pension journey. Our Member Experience Team is looking for service centric Member Experience Specialists to fulfil a rewarding role in assisting and supporting our...

  • Member Experience Specialist

    7 days ago

    Toronto, Canada OMERS Full time

    Want to join an organization that makes a difference in the lives of over half-a-million people in Ontario? OMERS aspires to be the most trusted partner in empowering members through their pension journey. Our Member Experience Team is looking for service centric Member Experience Specialists to fulfil a rewarding role in assisting and supporting our...

  • Bilingual Guest Experience Centre Consultant

    2 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Bilingual Client Support Specialist

    6 days ago

    Toronto, Canada People Corporation Full time

    We are seeking a Bilingual Client Support Specialist to join our Group Retirement Solutions team in Toronto, Montreal or Calgary. The Bilingual Client Support Specialist will be responsible for providing superior customer service and support for the day-to-day management of all new and existing retirement businesses for People Corporation. This role is the...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Toronto, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Guest Experience Centre Consultant

    2 weeks ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Bilingual (Spanish) Care Specialist

    4 days ago

    Toronto, Canada People Corporation Full time

    We are seeking a Bilingual (Spanish) Care Specialist to join our TeksMed team in Chilliwack, BC or Toronto, ON. **The Bilingual (Spanish) Care Specialist will**: - Processing and entering medical documents in to the claims management system - Verifying and processing invoices for payment - Follow up on medical documents to ensure timely return of...

  • Bilingual New Accounts Specialist

    6 days ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...