Guest Service Agent/night Auditor Clerk- The Westin

6 months ago

Halifax, Canada Westin Nova Scotian Full time

**Guest Service Agent/Night Auditor Clerk
- The Westin Nova Scotian**

How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Guest Service Agent/ Night Auditor, you are often the first person a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay; and last person, as you may not always be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you have the opportunity to shine in this role which is both busy and interactive and review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate As Guest Service Agent/ Night Auditor you will:
Make a First Impression
- must have a genuine passion to deliver a great hospitality experience, whether in person or by phone. You must want to wow the guest with your welcoming personality. If someone is checking in on your night shift, chances are they are pretty tired as most guests are already asleep, help them get settled in quickly and efficiently. Make a Lasting Impression
- while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen Be Helpful
- you are the person who guests will turn to for help or with questions during the daytime and overnight shift. Do your best to meet and exceed their expectations with your answers. Enjoy Problem Solving - many guests need help with miscellaneous things
- their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help. Be Accountable
- collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes. Your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key Be a Safety & Security Agent
- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.

**Requirements**:
**Job Requirements**

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred. An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service -if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently is essential. Must be able to work 3:00pm-11:30pm and 11:00pm-7:30am as shifts will vary week to week based on business needs.

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