Department Supervisor

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.
**THE ROLE**
As a Department Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You plan the department’s layout, shelf arrangement, signs, and displays all while ordering merchandise to ensure shelves are well stocked and meet customer requirements. You verify the integrity of inventory on a regular basis, prepare purchase orders and deal with suppliers and vendors. You supervise employees and deal with customer concerns or complaints to ensure customer satisfaction.

The Department Supervisor may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

An acceptable combination of education, training, and experience

Food Handling Certification, as required

**Experience**

In visual merchandising

In cash handling

In personnel administration

In food and beverage preparation, as required In food and beverage service, as required

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership
**LANGUAGE REQUIREMENTS**
English Essential, Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional
**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

**Perks**: Discounts through CF One Member Appreciation.

**OTHER INFORMATION**
Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This is an on-site position with an assigned work location.

**START DATE**
As soon as possible
**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS10611