Cashier Manager

3 weeks ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
486 Front Street West, PO Box 11, Toronto, Ontario, M5V 0V2

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**SUMMARY**:
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

**DUTIES & RESPONSIBILITIES**:

- Leads by example and ensures that cashier staff demonstrate our CORE Values
- Ensures cashiers complies with all Store Standards
- Schedules cashier staff hours, days off and vacations within established guidelines
- Trains employees in job functions and provides on-going coaching and instructions
- Assists with completing performance reviews of cashier staff in conjunction with the FSM

**CUSTOMER SERVICE**:

- Ensures exceptional customer service is provided beyond expectation
- Ensures employees present proper image to the public in accordance with Uniform Policy
- Ensures cashiers ask for PC Optimum Card during each transaction
- Promotes all company initiatives of PC Optimum, fundraising with customers and employees
- Is responsible for cash focused promotions/offers
- Ensures all cashiers are aware of weekly promotions and scanning code of practice
- Ensures lottery trays are to standard, locked, follow legislative lottery policy

**FINANCIAL**:

- Performs clerical/banking duties
- Assists with all coin orders, resolves all discrepancies with cash and coin orders
- Maintains cash office / safe following Store Standards
- Prints transaction exception report weekly identifying variances
- Prints cash over/ short weekly; identifies and investigates variances
- Knowledge of charge accounts as applicable

**LOSS PREVENTION**:

- Ensures all loss prevention systems and procedures are performed according to Standards
- Ensures procedures regarding parcel checks are adhered to

**QUALIFICATIONS**:

- Planning, Judgement and Decision Making
- Independent thinking and decision making when dealing with issues related to customer’s requests
- Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
- This position requires the ability to act upon tasks and goals outlined by management

**EXPERIENCE**:

- Supervisory and labour management experience
- Experience with retail/grocery and cash handling
- Superior interpersonal skills
- Efficient time management ability
- Financial analysis ability
- Strong verbal and written communication skills
- Effective organization and planning skills
- Commitment to providing exceptional customer service

**WORKING CONDITIONS**:

- Ability to work flexible shifts which may include nights and weekends

J2WRTL

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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