Director of Culinary Services

6 months ago

Orleans, Canada Spring Living Full time

**DIRECTOR OF CULINARY SERVICES**

Spring Living Retirement Communities (springliving.ca) owns and operates 14 retirement communities in Ontario and Quebec and has an ambitious strategy to continue to grow the portfolio through acquisition of mid-market retirement residences across Canada over the next 3-5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day. Spring Living is the Retirement Community platform of Marlin Spring, a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

JOB OVERVIEW

The Director of Culinary Services manages all aspects of culinary service within the community to consistently deliver an exceptional dining experience to our residents and guests. The incumbent is a culinary professional committed to delivering Living Spring’s “best in class” culinary strategy, offering outstanding service and creative, diverse and flexible menus made with high quality fresh ingredients and appetizingly presented to meet and exceed resident expectations. The incumbent ensures high levels of resident satisfaction specific to Culinary Services (as measured by Resident Satisfaction Surveys and day to day engagement with the residents during meal service). He or she also ensures Food Safety Standards are met or exceeded (as measured by Food Safety Audit). Delivering a consistent, branded culinary experience (as measured by the Brand Standards Audit) and managing culinary, labour expenses, and leading kitchen and dining staff is a must.

**ROLES AND RESPONSIBILITIES**
- Work in collaboration with the Executive Director and National Director of Culinary Services to implement the culinary strategic plan in order to achieve high levels of resident satisfaction
- Implement Spring Living’s seasonal menus to use culinary creativity and knowledge of resident preferences gather from Resident Food Council Committee meetings to enhance menus, maintaining food quality in compliance with regulations, company policies and culinary standards
- Leverage creativity and knowledge of resident preferences to enhance menus, maintaining food quality in compliance with regulations, company policies and culinary standards
- Support daily culinary operations with a hands-on approach to leadership, mentoring and filling is as require during meal service times actively in the kitchen and dining room as required
- Provide culinary expertise, training and operational support to the culinary team to ensure Residents receive high quality food and services in compliance with culinary standards and company policies
- Oversee and direct daily operations and provide culinary expertise, training, and operational support to the kitchen and dining staff to ensure the provision of high-quality food services in compliance with culinary standards and company policies
- Provide guidance, consultation and support to site level Executive Directors for the effective development of culinary service employees to ensure high employee engagement
- Effectively manage food budget by supporting full compliance with Spring Living approved vendors and standardized product, ensuring effective inventory controls, and minimizing food waste/spoilage
- Manage and minimize labour costs through effective scheduling and labour plans
- Exceed operations standards in - food quality, service presentation, and health and safety compliance
- Cultivate and maintain effective partnerships with site level management and the National Support Team to support operational goals and occupancy targets
- Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Spring Living’s Code of Conduct
- Complete all other duties as assigned

**QUALIFICATIONS**

Minimum (2) year community college Food Services Supervisor course or equivalent
- Valid Food Safety/Food Handler’s Certification
- Red Seal designation or equivalent considered an asset
- Smart Serve Certification
- Knowledge of applicable government regulations and requirements
- Previous experience working in a unionized environment
- Strong computer skills
- Strong leadership skills with experience managing, training, coaching and evaluating a team
- Ability to analyze challenging situations and develop effective solutions through interpersonal and communication skills
- Excellent time management and decision-making capabilities with mínimal supervision
- Retirement industry experience is considered an asset

In accordance with Spring Living’s duty to protect the health and safety of team members and residents, all team members are requested to be fully vaccinated by the Canadian approved COVID-19 vaccine prior to the start of their first shift. Proof of vaccination is required.

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