Dispatch Planner

XTL, a family owned and operated company for the last 38 years, has built a legacy of excellence in the transportation industry. From its humble beginnings, XTL has experienced steady growth, expanding its services and customer base, and we are now looking to welcome an exceptional **Dispatch Planner** to join our **Airdrie team**

At XTL, we value our employees above all else. Our open-door policy ensures that every voice is heard and that our team operates in an environment of trust and collaboration. We pride ourselves on promoting internally first, offering exciting career advancement opportunities for our dedicated staff members.

We also recognize the importance of our customers and their satisfaction. Delivering exceptional service is at the heart of everything we do at XTL. We strive to exceed expectations, build lasting relationships and ensure our customers needs are met with professionalism and efficiency.

**The Opportunity**:
With a rich history of success, XTL is poised for even greater achievements in the years to come. As we continue to expand our operations, we seek a **full-time**, **Dispatch Planner** who is self-motivated and shares our passion for growth.

**Responsibilities**:

- Act as the single point of contact for the fleet.
- Plan and schedule deliveries to ensure operational efficiency & customer satisfaction.
- Responding to various types of operational issues including, but not limited to: equipment breakdowns, driver re-assignments, or cancellations.
- Communicate with customers to advise of load delays, while working to help rectify issues.
- Continually monitor road and weather reports to keep our fleet safe on the roads.

**What we are looking for**:

- Must possess exceptional interpersonal and communication skills with strong attention to detail.
- Team player with strong commitment to quality, accuracy and customer service.
- Strong geographical knowledge of North America.
- Knowledge of AS/400, Excel and Lotus Notes is considered an asset.
- Ability to evaluate data and options for action and to reach sound conclusions.
- Professionalism to deal with sensitive issues in a diplomatic manner.
- Flexible and able to work well under pressure in an environment that is consistently changing.
- Organized, with excellent multi-tasking and problem-solving skills with a strong work ethic and communication skills.
- 1 year of dispatch experience in the transportation industry.

**Our Work Environment**:
At XTL, we take immense pride in fostering a positive and inclusive work environment that encourages collaboration, trust, and growth. We believe that our employees are our greatest asset, and we strive to create a supportive atmosphere where everyone feels valued and motivated to do their best.

Collaboration is at the heart of our work environment. We believe that by working together, we can achieve remarkable results. Our teams are encouraged to share knowledge, expertise, and resources, fostering a culture of learning and innovation. We believe in leveraging the collective strengths of our employees to overcome challenges and drive success.

**Some of the benefits of working at XTL are**:

- Competitive salary with opportunities for professional development and career advancement.
- RRSP program with matching contributions.
- Employee & Family Assistance Plan (EFAP)
- 100% employer paid premiums for group insurance coverage.
- A commitment to safety with recognition and rewards for exceptional performance and contributions.
- Team building and company paid events along with the opportunity to be creative and to have a lot of fun

To continue our journey of success, we are seeking individuals who embody our core values. We are looking for fair, responsible, safety conscientious, honest, and respectful professionals who share our commitment to excellence. If you are passionate about driving growth, fostering a positive team environment, and making a meaningful impact, XTL is the place for you.

Join our dedicated team and be part of an organization that values its employees, promotes from within, and places the utmost importance on customer satisfaction. Together, we will shape the future of transportation at XTL.

**Expected Start Date**:Immediately

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