Flower Shop Store Manager

1 week ago

Quebec City, Canada Bunches & Stems Full time

**Rôle et responsabilités du responsable de magasin**:
Le directeur de magasin de détail supervise les opérations quotidiennes, coordonne le personnel, gère les stocks et assure la satisfaction des clients dans un environnement de vente au détail de fleurs. Les tâches comprennent, sans toutefois s'y limiter, le traitement des commandes, la conception florale et la gestion financière

**Principales responsabilités**:

- Préparer les commandes florales.
- Développer et mettre en œuvre des stratégies pour augmenter les ventes et la rentabilité du magasin de fleurs.
- Exécuter des campagnes de marketing pour promouvoir le fleuriste et ses produits.
- Surveiller les niveaux de stocks et commander les fournitures nécessaires pour maintenir un stock adéquat. Responsable de la gestion des déchets.
- Superviser les opérations florales quotidiennes, notamment : approvisionner les étagères, passer les commandes, examiner les factures, gérer les associés floraux et fournir du mentorat. **Créer et maintenir un environnement de magasin visuellement attrayant et accueillant.**
- Gérer et superviser une équipe d'employés, y compris le recrutement, l'embauche, la formation, la planification et la gestion des performances.
- Veiller à ce qu'un service client de haute qualité soit fourni à tous les clients.
- Garder l'atelier propre et bien rangé en tout temps (balayage, vadrouille, époussetage au besoin).
- Créez des compositions florales, des couronnes et des bouquets en utilisant des fleurs, des plantes, des fleurs séchées, du fil, du ruban adhésif et de la mousse, en vous basant sur vos propres créations, à partir de livres de conception ou des exigences des clients.
- Contrôler le budget de paie et planifier efficacement le personnel ;
- Maintenir une apparence, une attitude et une attitude professionnelles à tout moment.
- Doit être capable de travailler sur tous les quarts de travail, en travaillant selon un horaire varié afin d'avoir le meilleur aperçu des opérations du département. Cela signifie la capacité de travailler les week-ends et les jours fériés, aux ouvertures et fermetures si nécessaire ; y compris des horaires prolongés pendant les 3 grandes fêtes de l'industrie florale : Noël, la Saint-Valentin et la fête des mères.
- Maintenir les normes de santé et de sécurité telles que définies dans la Loi sur la santé et la sécurité.

**Exigences**:

- Au moins 2 ans d'expérience dans un rôle similaire dans l'industrie florale
- Solide connaissance des fleurs, des plantes et du design floral
- Capacité à gérer et motiver une équipe de fleuristes; mener par l'exemple.
- Excellentes compétences en service à la clientèle et capacité à établir des relations avec les clients
- Expérience en gestion des stocks et commande de fournitures
- Solides compétences organisationnelles et souci du détail
- Capacité à créer et exécuter des stratégies de marketing pour promouvoir l'entreprise
- Excellentes compétences interpersonnelles, organisationnelles et de communication
- Bilingue anglais/français
- Maîtrise de Microsoft Office et de Google Workplace

Store Manager role and responsibilities:
The Retail Store Manager oversees daily operations, coordinates staff, manages inventory, and ensures customer satisfaction in a floral retail environment. Key tasks include but not limited to order processing, floral design, and financial management.

**Key responsibilities**:

- Prepare floral orders.
- Develop and implement strategies to increase sales and profitability of the flower shop.
- Execute marketing campaigns to promote the flower shop and its products.
- Monitor inventory levels and order supplies as needed to maintain adequate stock. Responsible for waste management.
- Oversee day to day floral operations including: stocking shelves, placing orders, reviewing invoices, managing floral associates and providing mentoring.
- Create and maintain a visually appealing and welcoming store environment.
- Manage and supervise a team of employees, including recruiting, hiring, training, scheduling, and performance management.
- Ensure high-quality customer service is provided to all customers.
- Keep the shop clean and tidy at all times (sweep, mop, dust as required).
- Create floral displays, wreaths and bouquets using flowers, plants, dried flowers, wire, tape, and foam — based on either your own designs, from design books or customers' requirements
- Controlling payroll budget and scheduling staff efficiently;
- Maintain a professional appearance, demeanor, and attitude at all times.
- Must be able to work any and all shifts, working a varied schedule in order to have the best overview of department operations. This means the ability to work weekends & holidays, openings & closings as necessary; including extended hours during the 3 major flower industry holidays: Christmas, Valentines Day and Mother's Day.
- Maintaining Health and Safety Standards

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