Portfolio Services Manager

2 weeks ago

Whitby, Canada Thermo Fisher Scientific Full time

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Location Specific Information**:
This is an on-site role, working out of our Whitby office.

**Discover Impactful Work**:
Leads sales support and reporting for the Business Management Organization. Leads and facilitates business growth objectives for the site. Supports services such as client logistics coordination, business analytics (including S&OP support) and general key performance indicator (KPI) reporting.

**A Day in the Life**:

- Drives the growth objectives for the site through building market strategies for key offerings, owning sales interface and partnering to drive new business, supporting business site strategy objectives, aligning with site master plans, and supporting SLT (site leadership) decision making with proper market / proposal analytics.
- Oversees demand planning and forecast accuracy support and initial new business forecasting.
- Oversees business management reporting: KPIs, Financial Reports, and creates action plans to
- support improvement with the Business Management leadership team.
- Leads delivery against site service revenue targets.
- Accountable for portfolio analysis of revenue risk, profitability, and associated action plans.
- Solicits market insights from clients, network and marketplace.
- Provides analytics to support fit within network and consistency within site competencies.

**Keys to Success**:
**Education**
- Bachelor’s degree in science, pharmacy or business
- Master’s in Business Administrtion or similar is preferred
- Project Management Professional (PMP) certification is an asset

**Experience**
- Minimum 5 years of experience in business, or project management and/or client service environment.
- Previous Sales or Business Development experience is an asset.

**Equivalency**
- Equivalent combinations of education, training, and relevant work experience may be considered.

**Knowledge, Skills, Abilities**
- Excellent knowledge of Good Manufacturing Practices and Food and Drug Administration (FDA) compliance.
- Commercial business orientation and financial competence required.
- Sophisticated negotiation and communication skills (both oral and written).
- Proven leadership capabilities.
- Strong Project Management skills including keeping client relationship on track and mending difficult relationships.
- Effective interpersonal skills, and the ability to collaborate with influence and empower cross-functional team members.
- Ability to meet deadlines and prioritize multiple project results.
- Sophisticated level of Microsoft Office programs and MS Project.
- Proficiency with the English Language.

**Strengths**
- Put the Customer First - Think and act with a customer-centric attitude to deliver exceptional customer experiences.
- Own Your Results - Take personal accountability for all you do and always exercise good judgement.
- Find a Better Way Every day - Be intellectually curious and embrace Practical Process Improvement (PPI).

**Standards and Expectations**
- Align with a ll Environmental Health & Safety Policies and Procedures.
- Work harmoniously with fellow team members, modelling positive team principles and partnering to meet project and departmental objectives.
- Carry out all duties within strict compliance to Patheon quality systems SOP's and Good Manufacturing Practice (GMP).
- Maintain workspace in a clean and orderly fashion.
- Actively engage in and adhere to departmental systems in order to maintain a smooth and efficient workflow (visual management, scheduling systems, etc.).
- Be client and patient conscious at all times.
- Understand Key Performance Indicators (KPI's) and strive to improve the performance of the team by identifying areas for system improvements and engage in problem solving.
- Models positive thinking and is open to change, motivating the team to adapt to shifts in priorities and new ways of working.
- Proactively identify areas for improvement in the execution of procedures.
- Communicate risks to timelines of deliverables in a proactive manner.
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