Retail Store Manager

4 months ago

Hamilton, Canada Skechers Full time

Company Description

A three-billion-dollar global leader in the high performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. Skechers' success stems from its employees, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing.

The company offers two distinct footwear categories: a lifestyle division and performance footwear. Through licensing agreements, the company also offers branded apparel, bags, eyewear, toys, and more.

Celebrity product endorsees for Skechers' collections include multi-platinum recording artists Demi Lovato and Meghan Trainor, model and actress Kelly Brook, TV personality Brooke Burke-Charvet, and boxing great Sugar Ray Leonard. In addition, elite marathon champion and Boston Marathon winner Meb Keflezighi, elite runner Kara Goucher, and pro golfers Matt Kuchar, Belén Mozo and Colin Montgomerie represent the Skechers Performance Division.

Headquartered in Manhattan Beach, California, Skechers is traded on the New York Stock Exchange under the symbol SKX.

**Job Description**:
JOB SUMMARY:
Leads assigned location to achieve COMP or New Store Sales through consistent operational excellence, discipline, and a committed team who execute flawlessly. Supports the District Manager by communicating company directives to their assigned store utilizing the one vision, one voice, one message strategy. The role of a Store Manager is to fulfill and execute the company mission statement on a daily basis. Is obsessive about our product, people and our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

SALES CHAMPION
- Responsible for assigned Store exceeding Comp Sales and/or Sales Plan by training and coaching employees to execute operational efficiencies in order to drive-out a high velocity of units via price point. Ensures customer interaction expectations are focused on driving multi-pair sales.
- Maintains a commitment to the company’s sales processes, values and business code of ethics.
- Monitors employee/customer interactions and provides constructive feedback on ways employees can improve service and increase sales.

PRODUCT GURU
- Merchandise product by creating impactful, value-driven presentations to drive units and sales at a high velocity (IE: end-caps and floor stacks).
- Ensure that Outlet/Big Box store visual standards are met at all times by ensuring the proper mix and depth in key SKU’s. Ensures that price-point drivers are in place to drive unit sales and liquidate product (IE: end caps, floor stacks and hash racks are full and properly maintained to standards).
- Proactively identifies various market opportunities and makes recommendations to District Manager for localized product and visual and marketing strategies.
- Identifies store’s needs by using and analyzing vendor sales reports and/or altering sales floor layouts (displays) and making recommendations to District Manager.
- Ability to create excitement and show passion for the product by communicating relevant information about fitness, fashion and product knowledge to customers.

PEOPLE COACH
- Demonstrates the ability to develop a culture of recognition, accountability, discipline and urgency.
- Train staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation.
- Partners with Human Resources to hire, develop and retain top talent, as well as, address employee relations issues.
- Ability to build and maintain an effective succession plan for store.
- Ensures adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget. Maintains proper headcount for volume of store.
- Sets specific performance standards and ensures associates contribute to the company objectives.
- Mentors and develops key performers to be ready for career progression.
- Supervises employees by enforcing policies/procedures by documenting disciplinary actions, performance evaluations, and reporting incidents to Human Resources and Senior Management regarding any violations of company policies/procedures and preparing related documentation.

OPERATIONS EXPERT
- Responsible for managing the overall expense management and profitability of the assigned location including but not limited to Payroll, Expenses, and Supplies.
- Maintains proper inventory controls, facilitate inventory transaction and bulk counts.
- Ability to complete store audits to ensure compliance with loss prevention policies and programs.
- Ensures price integrity and general pricing of product on the floors is reflective of current markdowns and markups per company directives.
- Leads by example and works along-side staff performing work and teaching best practices (IE: shifting bins and walls of product). Expected physi

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