Assistant Manager, Retail Operations

4 weeks ago

Vancouver, Canada Canucks Full time

**Position**: Assistant Manager, Retail Operations

**Department**: Retail

**Reports to**: Manager, Retail Operations

***:
The Assistant Manager, Retail Operations will organize and supervise the retail function at hockey games, concerts, lacrosse games, and events at Rogers Arena. The position will require close liaison with tour merchandise, on-site event managers, and our part-time retail staff. The incumbent will oversee concerts from initial tour contact right through to running the event, financial settlement, and follow up after the event as needed. Coverage for hockey games, lacrosse games and day shifts at the Canucks Team store, as well as occasional concerts at Abbotsford Centre, will also be required on an as needed basis.

**This role will focus on**:
Supervising part-time Retail staff for events; working with Retail team to hire, train, coach, and performance manage part-time staff
Maintaining elevated levels of customer service; dealing with elevated customer concerns
Handling cash, float requirements, and financial settlement for the event
Acting as the main contact for events regarding merchandise logistics, tracking, and counting in, as well as expected attendance levels, merchandise deals, etc.
Pre
- and post-event organizing of all selling locations, including provision of supplies and hardware as per event requirements
Working with external merchandiser to arrange check-in time, explain Vancouver retail environment, event reconciliation and payment, and destination details
Establishing and implementing loss prevention techniques to decrease shrinkage in kiosks, working with security on preventative measures
Completing bank reconciliation and deposits for all concert and event nights
Working with Manager on developing yearly marketing calendar and supplying support on an event-by-event basis on each marketing initiative
Developing added revenue opportunities to drive business to store
Facilitating pre-order program and pick up stations during events
Working closely with People department on employee issues and to ensure proper staffing levels for each event
Communicating event details and event budgets to retail team for execution
Providing coverage for hockey events and in the Team Store as needed

**WE HAVE**:
A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

**YOU HAVE**:
Post-secondary diploma or degree in related discipline (e.g., Business, Marketing & Sales)
At least two years of retail management in a multi-store capacity as a supervisor or equivalent; experience working in an event style business at a supervisory level
Excellent knowledge of retail industry, with a sporting goods background preferred
A proven ability to lead, manage and motivate a staff of up to 50
Solid computer skills and knowledge of POS systems (inventory management systems), proficiency with MS Excel
Sales-driven and detailed-oriented personality
Strong ability to multitask and adapt to change
Exceptional cash handling skills and an ability to problem solve if discrepancies occur
Excellent communication, customer service, and problem-solving skills
Ability to work a flexible schedule (evenings and weekends) and extended hours as needed
As this position will be required to travel between Vancouver and Abbotsford on occasion, the incumbent must hold a valid driver’s license and have access to a vehicle

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

  • Administrative Assistant in Retail

    2 weeks ago

    Vancouver, Canada Sansorium Retail Full time

    Sansorium Retail is seeking a detail-oriented and organized Administrative Assistant to join our team. In this role, you will provide crucial administrative support to ensure the smooth operation of our retail operations. From managing schedules and correspondence to assisting with inventory management and customer inquiries, you will play a vital role in...

  • Administrative Assistant in Retail

    3 weeks ago

    Vancouver, British Columbia, Canada Sansorium Retail Full time

    Sansorium Retail is seeking a detail-oriented and organized Administrative Assistant to join our team. In this role, you will provide crucial administrative support to ensure the smooth operation of our retail operations. From managing schedules and correspondence to assisting with inventory management and customer inquiries, you will play a vital role in...

  • Assistant Manager, Retail Operations

    4 weeks ago

    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Assistant Manager, Retail Operations **Department**:Retail **Reports to**:Manager, Retail Operations **Term**: Effective immediately for one year ***: The Assistant Manager, Retail Operations will organize and supervise the retail function at hockey games, concerts, lacrosse games, and events at Rogers Arena. The position will require close...

  • Retail Operations

    4 weeks ago

    Vancouver, Canada Sodexo Live! at Vancouver Convention Centre Full time

    **Job Listing: Retail Operations (Food and Beverage), Assistant Manager** At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here,...

  • Assistant Manager

    2 weeks ago

    Vancouver, Canada EXPOSURE CLOTHING Full time

    Do you have an eye for detail a a passio - or creativity? - you looking - a friendly wo k environ - t to expr - your un - e sense of style - Exposure is - rrently seeking an xperienced Assistant Ret l Manager to join our team of diverse and vibrant employees! Exposure is a women's clothing company with 7 retail locations who is dedicated to providing...

  • Assistant Store Manager

    3 weeks ago

    Vancouver, British Columbia, Canada OSL Retail Services Inc Full time

    Overview:The Company:OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum...

  • Assistant Manager, Retail

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    **Job Title**: Assistant Manager, Retail **Location**: North Vancouver **Department**: Retail **Reports to**: Manager, Retail **Role Status**: Full time, permanent Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth...

  • Assistant Manager

    4 weeks ago

    Vancouver, Canada EXPOSURE CLOTHING Full time

    Do you have an eye for detail and a passion for creativity? Are you looking for a friendly work environment to express your unique sense of style? Exposure is currently seeking an experienced Assistant Retail Manager to join our team of diverse and vibrant employees! Exposure is a women's clothing company with 7 retail locations who is dedicated to...

  • Assistant Retail Manager

    2 weeks ago

    Vancouver, Canada Leah Alexandra Jewelry Full time

    Leah Alexandra Jewelry is seeking a **full-time Retail Assistant Manager** to join our **Vancouver** team! Applicants are expected to have experience managing small teams of 2 - 4 people. Additionally, they are expected to step in with managerial tasks when the Store Manager is unavailable. As an assistant manager, you will be responsible for continuously...

  • Assistant Retail Manager

    1 month ago

    Vancouver, Canada Leah Alexandra Jewelry Full time

    Leah Alexandra Jewelry is seeking a **full-time Retail Assistant Manager** to join our **Vancouver** team! Applicants are expected to have experience managing small teams of 2 - 4 people. Additionally, they are expected to step in with managerial tasks when the Store Manager is unavailable. As an assistant manager, you will be responsible for continuously...

  • Retail Assistant Manager

    3 weeks ago

    Vancouver, Canada Turnabout - Luxury Resale Full time

    **Description**: We are seeking a responsible Assistant Manager to help organize and run our retail store and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. We believe that our greatest assets are in the people working in our stores. If you have...

  • Retail Ambassador

    3 weeks ago

    Vancouver, British Columbia, Canada Allbirds Retail Full time

    Vancouver, B.C. | Retail Team | Reports to the 4th Ave Store LeaderWho is Allbirds?At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our...

  • Retail - Assistant Manager

    2 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. **Job Title**: Assistant...

  • Assistant Store Manager

    1 month ago

    Vancouver, Canada OSL Retail Services Inc Full time

    Overview: **The Company**: **OSL (Outsourced Sales Leadership)** was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its...

  • Experienced Assistant Manager

    3 weeks ago

    Vancouver, Canada Exposure Clothing Full time

    Exposure Clothing is currently seeking an experienced Assistant Manager (-Retail) to join our team of diverse and vibrant employees! Exposure is a women's clothing company with 7 retail locations who is dedicated to providing women with exciting fashion and outstanding customer service. An Assistant Retail Store Manager is responsible for the day-to-day...

  • Retail Manager

    2 weeks ago

    Vancouver, Canada OSL Retail Services Inc Full time

    Overview: It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is...

  • Retail Operations Manager

    2 weeks ago

    Vancouver, Canada WS Audiology Americas Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing...

  • Store Manager

    4 weeks ago

    Vancouver, Canada JDSF Retail (Canada) Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 3 years to less than 5 years **Work setting**: - Sporting goods store - Retail business **Tasks**: - Manage staff and assign duties - Determine staffing requirements - Resolve problems that arise, such as customer complaints...

  • Retail Warehouse Associate

    4 weeks ago

    Vancouver, Canada Vancouver Canucks LP - Retail PT Full time

    **Position**:Retail Warehouse Associate (Order Picker) **Department**: Retail **Reports to**: Warehouse Supervisor **Hourly Rate**:$18.62 At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and...

  • Retail Assistant Manager

    4 weeks ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    WHO WE ARE: Melanie Auld Jewelry was founded to honour the genuine connections we make with the people and places in our lives. Everyone has a story to tell, and MAJ is a brand that celebrates life’s big and little moments through thoughtful design and meaningful jewelry. We are a small hardworking team at MAJ. If you are looking to commit to a career...