Aquatics Supervisor

1 week ago


Richmond, Canada City of Richmond BC Full time

**Aquatics Supervisor**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
Reporting to the Coordinator, Leisure Services in Aquatics, this supervisory position is responsible for the day-to-day operations of aquatic facilities, including the seasonal operations of two outdoor pools, and overseeing a large diverse work team of instructor/lifeguard staff in all of the aquatic facilities. This position is also primarily responsible for the planning, coordination, and implementation of all Aquatic recreation programs, services, and special events.

**Examples of key responsibilities include, but are not limited to**:

- Develop, implement, and evaluate aquatic instructional, competitive, and recreational programs, as well as special events.
- Assess and identify community needs through programming workshops, conducting market research, researching trends, utilization of statistics, and demographics.
- Perform risk management to ensure aquatic facilities are operating safely and effectively.
- Respond effectively to customer service issues, complaints, emergencies, sensitive situations and critical incidents.
- Supervise, mentor, train, schedule, and provide feedback to aquatic staff.
- Schedule staff effectively, for safety, efficiency, and optimal customer service.
- Coordinate, lead, and facilitate staff meetings, team building activities, and in-service training.
- Develop, administer, and manage program fee budget.

**Knowledge, Skills & Abilities**:

- Knowledge of the principles, practices, objectives and philosophy of organized community recreation in aquatic recreational facilities.
- Knowledge of the aquatic recreational needs and interests of the citizens in the community.
- Knowledge of the rules, regulations, procedures and policies governing the work performed.
- Ability to plan, develop, coordinate and administer aquatic service operations and programs.
- Ability to provide liaison to outside agencies, health, police, schools, community agencies, and user groups.
- Ability to develop and promote community interest and involvement in the aquatic programs and operations provided.
- Ability to provide information and assistance regarding Aquatic Services activities and programs.
- Ability to contribute to the recruitment and hiring of new staff, including interviews.
- Ability to supervise, create and motivate teams, develop objectives, coach and mentor staff, assign and delegate work, assign, ensure quality and service standards are met.
- Ability to coordinate and schedule the work of aquatic staff, ensuring staffing levels are safe, efficient, and provide optimal customer service.
- Ability to prioritize multiple tasks and competing priorities.
- Ability to communicate effectively, professionally and courteously with the public and coworkers and work well with others in varied circumstances, including times of pressure or in stressful or sensitive situations.
- Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
- Ability to work both independently and interdependently while exercising sound judgement and initiative.
- Ability to prepare and administer budgets.
- Ability to prepare and maintain correspondence, records and reports.
- Ability to use Microsoft Word, Excel, PowerPoint, and Outlook as well as REDMS or a similar records management system and PerfectMind or a similar computerized program registration system.
- Ability to successful clear a Police Information Check.

**Qualifications and Experience**:

- Completion of a two-year Diploma in community recreation, recreation programming, recreation management or related discipline supplemented by courses in first-aid, lifesaving, lifeguarding, aquatics instruction, and pool operation and maintenance plus a minimum of 5 years related experience in aquatics including supervisory responsibilities OR an equivalent combination of training and experience.**LICENCES, CERTIFICATES AND REGISTRATIONS**:

- Red Cross Water Safety Instructor
- Lifesaving Society, Life Saving Instructor Certificate
- Cardio-Pulmonary Resuscitation Certificate - Level “C” & AED
- National Lifeguard Service Award - Pool Option
- National Lifeguard Service Award - Water Park Option
- Valid Class 5 Driver’s Licence for the Province of British Columbia

**PREFERRED QUALIFICATIONS**:

- B.C.R.P.A. Pool Operator - Level 1 & 2
- B.C.R.P.A Aquatic Fitness Module or equivalent
- Occupational First Aid - Level 1

**Additiona


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