Salesforce Business Analyst

1 month ago

Ottawa, Canada Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
We are looking for a Salesforce Business Analyst to partner with our peers throughout the business to ensure we build a Salesforce that can help drive the success of all teams and scale as we grow. The role will be a part of the Business Application Systems team reporting to the Solution Manager, ideally located in the Toronto area.

**Responsibilities\uD83D\uDCBB**:

- Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
- Understand and document requirements for configuring, testing and launching our CRM solution.
- Understand CRM requirements and Identify product requirements for future enhancements.
- Determine which of the software’scapabilities aligns best with a company’s sales and marketing objectives.
- Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details.
- Documenting requirements for and leading user acceptance testing
- Ability to map out business processes into requirements.
- Drive best business practices for Salesforce implementationsPost solution development, liaising with the stakeholders and gaining their approval
- Communicate with and build stakeholder confidence, while maintaining a high-level of customer experience
- Help build our library of documentation through the research and creation of critical systems documentation

**Requirements**:

- 3+ years of experience as a SFDC Administrator or functional Consultant, including CPQ (billings module nice to have)
- At least 2-5 years’ experience in analyzing requirements, writing functional specifications, conducting tests and interfacing with business users
- Deep functional knowledge of of Sales cloud, CPQ, Conga and marketing toolExperience with Sales and Marketing tools (Outreach, Zoominfo, Hubspot)
- Experience with CX and Support tools a plus (Zendesk, Zapier)Ability to work independently and with team to meet deadlines
- Able to drive a project from conception to completion
- You exhibit an enthusiastic, can-do spirit and approach your work with curiosity, resilience, and a growth mindset in a fast-paced, dynamic, and often ambiguous work environment
- You have a demonstrated commitment to ongoing personal growth and development
- Strong documentation skills and ability to translate business terminology into system requirements
- Working experience with Sales

LI-Hybrid

**Benefits & Perks** \uD83D\uDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model \uD83C\uDFE2**

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do

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