Housekeeping Manager

5 months ago

Toronto, Canada Sonesta Full time

**Job Description Summary**

The Housekeeping Manager sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers.

The Housekeeping Manager is responsible for assisting in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.

This job is second in command in the housekeeping department. Typically assists in managing a large number of employees in a full-service, luxury, resort, or major flagship hotel. May oversee supervisors.

**Work Environment**

Housekeeping office, guest rooms, corridors, service elevators and storerooms. Other areas as needed.

**Physical Demands**
- Must be able to exert up to 50 pounds of force occasionally, and/or 25 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, evening, nights,).
- Ten to twelve hour shifts sometimes required.

**Education and Experience**

High School Diploma or equivalent. Some college preferred. Two years housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of housekeeping supervisory experience. Must speak fluent English. Other languages an asset.

**Principle duties and responsibilities (Essential Functions) include**:
**Duties and Responsibilities**
- Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
- Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Assist with departmental and team engagement, showcasing a leadership role and an example for team behaviour
- Communicate and engage with team members on a consistent and daily basis
- Schedule and complete routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms, suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
- Assist in controlling expenses and minimizing waste in all areas of housekeeping. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Conduct pre-shift meeting and review all information pertinent to the day’s activities.
- Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
- Interact with outside contacts:

- Guests - to ensure their total satisfaction
- Vendors/Contractors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies - regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
- May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
- May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
- Attend weekly meetings (labor management, group resume meeting)
- Weekly Scheduling of Housekeeping employees ensuring that staffing levels are appropriate and are in line with department budgets
- Monitor group resumes on behalf of the Housekeeping department to ensure group requests are met
- Perform desk opening duties and prepare daily room assignments
- Monitor payroll programs and prepare bi-weekly payroll closing reports
- May serve as “manager on duty” as required.
- Refer to attached additional job responsibilities and Health & Safety Job responsibilities.
- Assist with other duties as assigned.

**Qualifications and Skills**

This job requires ability to perform the following:

- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facil

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