Customer Success Manager

3 weeks ago


Toronto, Canada SysAid Full time

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.


We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.


We seek a Customer success Manager, an enthusiastic professional with customer empathy, strong ownership, and excellent planning skills who excels in prioritization and thrives in dynamic, high-pressure environments.


Responsibilities:

  • Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal point
  • Manage the renewal cycle and contract processing to ensure no service disruptions.
  • Regularly meet with customers to drive and maximize the utilization of the product.
  • Identify growth opportunities within the account by building a wide network within the customer’s domain
  • Conduct account health checks and analysis to assess risk potential
  • Prepare and present Quarterly and Executive Business Reviews
  • Create value for customers by building strategic partnerships and identifying success criteria
  • Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with oper


Qualifications

  • 3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
  • Bachelor Degree
  • Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
  • Exceptional communication and discovery skills and strong business acumen
  • A go-getter mentality - thrive in a multitasking environment



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