Lifestyle Consultant

4 weeks ago

Victoria, Canada TripArc Full time

Company Description

Founded in 2017, **TripArc** is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.

Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing. We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space - Kensington Tours and Travel Edge - we have real insight into the needs of tour operators and travel agencies today.

**TripArc’s **goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients. The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it.

**Job Description**:
As an integral member of the Trip-Arc Operations Team, the **Lifestyle Consultant **ensures that the Trip-Arc standards for service excellence are maintained throughout the quoting and booking life cycle. You will coordinate hard to get tickets, once in a lifetime experiences, luxurious amenities and Michelin starred dining experiences for our clients.

**Responsibilities**:

- Primary liaison between Kensington Tours and Travel Edge and our supplier partners to complete client reservation requests for services such as private car hire, tickets to a sold-out show, hotel suite upgrades and reservations at exclusive restaurants.
- Provide accurate reservation information for each enquiry in compliance with Service Level Agreement.
- Update reservations in proprietary booking system with supplier confirmations and arrange for payment.
- Review current reservations for missing information, errors (Quality Control) and payment information on file.
- Maintain accurate and detailed tracking and reporting documents with each reservation.
- Make outbound calls to suppliers to obtain missing file information and ensure accurate reservations.
- Create and action Virtual Credit Card payments, arrange wire transfers and other payment arrangements as necessary.
- Be trusted in handling sensitive company financial information.
- Provide mentorship and training to new team members when requested.
- Provide insights and recommendations for improvements to work-flows and processes.
- Develop and maintain proficiency with the proprietary booking system.
- Provide problem solving expertise and superior customer service in emergency situations taking immediate action to contact necessary parties, propose operational changes, assist the client, and diffuse the situation.
- Other client touch points, incident support when and where required.
- Ad hoc projects as assigned.

**Qualifications**:

- Excellent organization and time management skills with the ability to take on additional projects when required.
- A can do, self-starting attitude.
- Highly developed communication (verbal and written) and listening skills - ability to adjust communication styles and deal with clients sensitively, tactfully, diplomatically, and professionally always.
- Ability to master internal department processes, procedures, and systems.
- Experience in a Customer Service or Travel Operations role would be an asset.
- Exceptional customer service orientation. Exhibits service excellence in all interactions with internal and external customers.
- Background in customer service, personal assistance, luxury travel and leisure, restaurant, or nightlife industries.
- Demonstrated experience with critical incident management or providing emergency operational support an asset.
- Demonstrated experience with issue resolution with the ability to make decisions quickly and confidently.
- Proven critical thinking and problem-solving skills.
- Superior attention to detail - experience with Quality Control/Data Management an advantage.
- High degree of resourcefulness, flexibility, and adaptability.
- Ability to thrive in a fast paced, high performance culture.
- Ability to provide after-hours support on a rotational basis.
- A positive, engaged, and collaborative team player.

Additional Information
**Cultural Fit**
- Thrives working in a technology and KPI driven organization
- Able to thrive in an entrepreneurial environment
- Highly functional in a fast paced, constantly changing workplace - building plans through itera

  • Consultant, Consulting

    3 weeks ago

    Victoria, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Public Sector Consulting team in British Columbia as a Consultant. This diverse team of professionals understands government along with non-profit...

  • Consultation Liaison Psychiatry

    3 weeks ago

    Victoria, Canada Island Health Full time

    The Victoria Department of Psychiatry is looking for a General Psychiatrist to provide part-time services Consultation Liason Services to Long Term Care facilities in South Island. Long Term Care (LTC) in the South Island covers a number of Island Health and licensed facilities. Over 300 under 75 yr old residents in LTC have major mental health diagnosis...

  • Sales Consultant

    2 weeks ago

    Victoria, British Columbia, Canada SWAROVSKI Full time $19 - $20

    At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a curious and charismatic Sales Consultant to help us place crystal into the hearts and hands of our customers, to join a team with passion and...

  • Full Time Sales Consultant

    4 weeks ago

    Victoria, Canada Moores Clothing for Men Full time

    Come join Canada's largest professional menswear company and enjoy part time flexibility with the option to start building a career, choice is yours! Moores Clothing for Men located at #184-2945 Jacklin Road, Westshore Centre, Langford (Victoria) BC is looking for an outgoing, energetic and team player that would like to join us as a Full time Sales...

  • Full Time Sales Consultant

    1 week ago

    Victoria, Canada Moores Clothing for Men Full time

    Come join Canada's largest professional menswear company and enjoy part time flexibility with the option to start building a career, choice is yours! Moores Clothing for Men located at #184-2945 Jacklin Road, Westshore Centre, Langford (Victoria) BC is looking for an outgoing, energetic and team player that would like to join us as a Full time Sales...

  • Full Time Sales Consultant

    2 weeks ago

    Victoria, Canada Moores Clothing for Men Full time

    Come join Canada's largest professional menswear company and enjoy part time flexibility with the option to start building a career, choice is yours! Moores Clothing for Men located at #184-2945 Jacklin Road, Westshore Centre, Langford (Victoria) BC is looking for an outgoing, energetic and team player that would like to join us as a Full time Sales...

  • Health and Wellness Consultant

    2 weeks ago

    Victoria, British Columbia, Canada Heart Pharmacy Group Owned by Naz Rayani Full time

    Working at Heart Pharmacy means working in a friendly, fast-paced environment with many opportunities for learning and growth.We are looking for a passionate, knowledgeable, and motivated individual to join our team as a Health and Wellness Consultant. This is a full time opportunity at our Fairfield location. This position is responsible for providing...

  • Retail Sales Consultant

    7 days ago

    Victoria, Canada Swarovski Full time

    At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. - We are searching for a curious and charismatic Sales Consultant to help us place crystal into the hearts and hands of our customers, to join a team with passion and...

  • Clinical Consultant, Youth

    2 weeks ago

    Victoria, British Columbia, Canada Quadra Village Community Centre Full time

    Job Title:Clinical Consultant:School-Based Youth and Family CounsellingReports to: Executive DirectorRole: This position provides clinical supervision and support to a team of 20-25 school-based Youth and Family Counsellors (YFCs). YFCs are based in elementary, middle, and high schools in School District 61.YFCs provide individual and group counselling,...

  • Home and Electronics Sales Consultant

    3 weeks ago

    Victoria, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Clinical Consultant, Youth

    4 weeks ago

    Victoria, Canada Quadra Village Community Centre Full time

    Job Title**:Clinical Consultant**: **School-Based Youth and Family Counselling** Reports to: Executive Director **Role**: This position provides clinical supervision and support to a team of 20-25 school-based Youth and Family Counsellors (YFCs). YFCs are based in elementary, middle, and high schools in School District 61. YFCs provide individual and group...

  • Retail Sales Consultant

    1 month ago

    Victoria, British Columbia, Canada Swarovski Canada Ltd. Full time

    At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are searching for a curious and charismatic Sales Consultant to help us place crystal into the hearts and hands of our customers, to join a team with passion and...

  • Wireless Sales Consultant

    3 weeks ago

    Victoria, Canada Staples Canada Full time

    **Wireless Sales Consultant** **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding...

  • Health and Wellness Consultant

    3 weeks ago

    Victoria, Canada Heart Pharmacy Group Owned by Naz Rayani Full time

    **Location**: Fairfield **Position Type**: Full-Time As a Health and Wellness Specialist in our Fairfield location, you will be responsible for providing exceptional customer service while offering valuable insights into natural health, supplementation, nutrition, and lifestyle choices. This role will require you to be well-versed in retail operations,...

  • Retail Sales Consultant

    2 weeks ago

    Victoria, Canada Swarovski Canada Ltd. Full time

    At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a curious and charismatic Sales Consultant to help us place crystal into the hearts and hands of our customers, to join a team with passion and...

  • Customer Consultant

    1 month ago

    Victoria, Canada The Body Shop Full time

    Your role in a nutshellAs part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.More about the role...

  • Wireless Sales Consultant-ft

    4 weeks ago

    Victoria, Canada Staples Canada Full time

    : 1275313 **Who we are**: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Family Medicine

    2 weeks ago

    Victoria, Canada Island Health Full time

    womenMD - Integrative Lifestyle Medicine womenMD is looking for a part-time/full-time physician to join our innovative medical practice. Located in the community of Fairfield in Victoria, British Columbia, womenMD provides primary-care family medicine and comprehensive women's health management. We specialize in Integrative Lifestyle Medicine for our...

  • Wireless Sales Consultant

    3 weeks ago

    Victoria, Canada Staples Canada Full time

    : 1273661 **Who we are**: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Wireless Sales Consultant

    3 weeks ago

    Victoria, Canada Staples Canada Full time

    : 1256009 **Who we are**: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...