Sample Control Technician

2 months ago

Dorval, Canada Megger Full time

**Purpose**:
Under limited supervision, the Sample Control Technician receives, schedules samples and communicates to customers, peers and Supervisor regarding order details.

**Essential Duties and Responsibilities**:

- Receiving, documenting, and delivering test samples to the chemical test departments.
- Communicate to clients on a variety of issues including - order status, special requests, incomplete shipments and samples requiring additional information.
- Maintain database (AIM) including - sample historical tracking files, client contact information and the maintenance of sampling equipment records and tracking of loan orders.
- Read Purchase Orders to determine accuracy with customer testing requests, bringing discrepancies to the attention of Laboratory Management.
- Cleaning and maintaining sampling containers, glassware, test supplies and equipment as required.
- Receiving laboratory supplies and directing them to appropriate department.
- Follow all department Standard Operating Procedures (SOPs) and related documentation.
- Adhere to the safety requirements and policies in the laboratory.
- Under limited supervision, disposing of related hazardous materials.
- Participating in laboratory related projects, special projects, general support, and other assignments as deemed appropriate by Laboratory Management.
- Perform basic analytical testing under limited supervision.
- Other duties as required.

**Job Requirements**:

- A high school diploma, GED, or equivalent with customer service planning and background.
- Experience with customer service responsibilities.
- Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
- Must be willing to take on added responsibilities and challenges to grow within the role.
- Strong verbal, written, and interpersonal communication skills, capable of presenting information to all levels of Client’s organization.
- Excellent organization skills required with the ability to coordinate tasks and meet deadlines in a dynamic environment.
- Demonstrated communication and ability to work in a team environment.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $19.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Dorval, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Computer Applications: 2 years (preferred)

Work Location: In person

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