Account Manager
5 months ago
Prêt à relever le défi ?
About Us: Intelcom is a last-kilometer logistics company enabling the delivery of more than 600,000 parcels every day all across Canada. Leading the way with its technology platform that generates more than 3,000 optimized routes daily for more than 425 independent delivery partners, Intelcom allows its clients to offer their consumers a quick, reliable, and predictable experience for the last kilometer of their online purchases. Headquartered in Montreal, QC, Intelcom employs more than 2,500 permanent people in 10 provinces and two territories, constantly opening new sorting stations and expanding its network.
Job Description: We are seeking a highly motivated and experienced Account Manager to join our team. The Account Manager will be responsible for managing client accounts related to eCommerce returns.
Key Responsibilities:
- Serve as the main point of contact for Intelcom with clients regarding ecommerce returns management.
- Build and maintain strong, long-lasting client relationships
- In collaboration with our product department, understand client’s needs and develop customized solutions to meet their requirements.
- Collaborate with internal teams to ensure the timely and successful delivery of solutions
- Identify and pursue opportunities for upselling and cross-selling Intelcom-specific services.
- Day-to-day troubleshooting of ecommerce return incidents across Intelcom's network
- Monitor and analyze Intelcom ecommerce returns operations metrics, providing insights and recommendations for improvement.
- In collaboration with the operations department, implement corrective plans in the event of service breakdowns
- Work with Intelcom’s forecasting group to define estimate of volume to achieve during high volume season.
- Stay updated on eCommerce returns management industry policies, trends, and best practices for Intelcom clients.
Qualifications:
- Bachelor’s degree in business administration, Marketing, or a related field.
- At least 5 years in account management, preferably in the eCommerce or logistics industry
- Proven track record of meeting and exceeding sales targets with clients
- Excellent communication and negotiation skills, specifically with important clients
- Strong analytical and problem-solving abilities
- Ability to work independently and collaboratively in a fast-paced environment.
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.
Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.
Chez Intelcom, nous savons que l'expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la différence est valorisée. Nous sommes toujours à la recherche de personnes talentueuses et diversifiées pour rejoindre nos équipes. Avec plus de 60 centres de livraison à travers le Canada, nous avons peut-être la la bonne opportunité pour vous.
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