Dispatcher
6 months ago
McInnis & Holloway Funeral Homes, a family-owned funeral services company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a dedicated and professional **Dispatcher** to join our dynamic and growing team within our SE Calgary Care Centre.
The schedule for this role is for **4-days on, 4-days off working 6:30am to 6:00pm.** With 10 locations in the Calgary area and a staff of over 120 amazing people, this role offers plenty of variety in day-to-day tasks and interactions, a positive work culture, and a supportive team environment.
This role is ideally suited to someone with exceptional customer service skills and a background in dispatching who believes strongly in our mission of providing professional, caring, and courteous service to the families that we are privileged to serve.
**What You'll Do**:
- Create daily schedules for services, transfers, and deliveries, between company locations and to and from third-party sites
- Foresee duties required and coordinate accordingly for staff working overnight
- Manage, assign, prioritize, and track daily tasks for 15 staff
- Adapt quickly and adjust accordingly as tasks fluctuate and new priorities develop
- Willingness to complete other duties as assigned or required, including those where bending, twisting, pushing, pulling, crouching, moving, and lifting up to 50 lbs. may be necessary
**What You Bring**:
- Confidence to direct and navigate team within Calgary and surrounding area
- Ability to learn new software and dispatching programs, quickly
- Ability to multitask and work in a fast-paced environment
- Strong communication skills with an excellent telephone manner and professional etiquette
- Strong knowledge of Microsoft Word, Excel, Teams, Outlook, and Google Docs
- Working knowledge of Real-Time GPS Tracking Systems
- Ability to work independently as well as part of a team
- ** Strong attention to detail and accuracy when entering data is a must**
**We Offer**:
- Starting wage of $22.50/hr., rising to over $24.50/hr. including bonus after 6-months
- 4-days on / 4-days off schedule, 6:30am - 6:00pm for a healthy work-life balance
- Participation in the company quarterly bonus plan after 6-months - up to 10% of base earnings
- Amazing benefits package including a drug card, dental, vision, travel, paramedical services, etc. after 3-months
- KUDOS recognition & rewards program
- Start accumulating paid vacation days from the first day of employment
- RRSP program
- Matching savings plan
- Paid sabbatical
- Company-provided uniforms including footwear, drycleaning, and shoe polishing
- Opportunities for professional growth and development
- Company events
- Employee referral bonus program
- A warm, welcoming, positive company culture
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