Learning & Development Specialist

3 weeks ago

Halifax, Canada IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
IBM Consulting Services helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM's global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.

In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

We are currently recruiting for top talent in
**Learning & Development Specialist**:
**Responsibilities**:

- With input from the Senior Leadership team, create and implement the account’s learning and development strategy through a diversity and inclusion lens.
- Partner with internal teams to evaluate performance gaps and/or program needs and recommend appropriate learning solutions through research and a consultative process.
- Create training curriculums, design training content, and deliver training to small, medium, and large size groups using various forms of technology to support training delivery.
- Lead the onboarding of new hires across various locations.
- Design, launch, and manage a required learning curriculum for management/leadership to ensure anyone that takes on a management/leadership role on the account has the same fundamental knowledge and learnings through our in-house L&D.
- Foster employee engagement, employee growth, and service excellence by leading the continuous L&D of every employee, at every level, across the program.
- Oversee the execution of internal workshops, training sessions, and other learning experiences.
- Maintain and regularly update training material.
- Create skill development roadmaps using best-practice adult learning principles.
- Provide logístical oversight for large audiences to plan and execute training events.
- Collaborate with cross-functional teams to define success metrics, measure, and report on the results and the overall impact of L&D programs, services, and operations.
- Monitor and track end-user experience (satisfaction surveys and other analytics); document feedback and use it for continuous improvement.
- Manage several complex training projects and ensure efficient project management under tight timelines.
- Provide regular status updates on L&D projects/initiatives.
- Act as a primary point of contact for L&D-related questions.
- Research new trends and approaches in the learning industry and serve as champion for a learning culture within the organization.
- Maintain employee training records to ensure organizational compliance.
- Assist with career path development, identifying relevant competencies, and helping employees set career goals and career expectations.
- Ad-hoc requests to support the Project Management Office (e.g., process improvement, etc.)
- Must be located onsite at our IBM office in Bedford, Nova Scotia

**Required Technical and Professional Expertise**
- Minimum of 3 years of progressive experience in a learning and development or organizational development role.
- A comprehensive understanding of L&D principles and adult education.
- Excellent organizational and time management skills with high attention to detail and proven ability to prioritize competing demands and priorities.
- Strong communications skills (listening, verbal, written, presentation preparation, and delivery), including engaging with senior stakeholders.
- Strong interest in e-learning and storyboarding.
- Ability to adapt and be flexible with changing requirements.
- Eligible to obtain Government of Canada Enhanced Reliability clearance.

**Preferred Technical and Professional Expertise**
- Bachelor’s degree in Organizational Development, Education, Human Resources, or a related field.
- Adult learning/education certification.
- Experience working with a learning management system and e-learning development tools.
- Demonstrated knowledge of culture and change management.
- Experience working in diverse communities (work or volunteering), and experience developing programs and initiatives to promote an equitable and inclusive culture.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology

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