Member Experience Intern

3 weeks ago

Toronto, Canada OPTrust Full time

MEMBER EXPERIENCE INTERN

Department: Member Experience

Type: Contract ( May to August 2023) t

Location: Toronto, Ontario

Posting Date:
At OPTrust,
_paying pensions today, preserving pensions for tomorrow_ is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust - from London, Toronto, and Sydney - makes a meaningful impact, our environment is fast paced, but we find time to have fun and give back to the community as well. Our strength resides in our team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone.

What OPTrust Offers You
- Unique culture rooted in our core values - collaboration and teamwork, integrity, respect, flexibility, and excellence and continuous improvement - reflected across the team.
- Dedicated business strategy for inclusion, diversity, and equity with multiple, meaningful opportunities to participate.
- Flexible, hybrid work model being implemented to balance the benefits of working from home and the collaborative teamwork experience in the office. Working only 5 days per month in the office.
- A purpose-driven environment, including the opportunity to contribute to OPTrust’s climate change and responsible investing programs.
- A purpose-driven environment, including the opportunity to contribute to OPTrust’s climate change and responsible investing programs.
- Professional development opportunities and learning initiatives including access to LinkedIn Learning and in-house speaker series.
- Comprehensive on the job training to empower you to succeed

ABOUT THE ROLE

As part of Member Experience, this student position provides pension administration support services to the department focusing on data management and reconciliation. There is also processing of case transactions and other administrative duties within established service standards.

WHAT YOU’LL DO
- You will contribute by entering, managing, and reconciling members’ data
- Acquire basic knowledge of the business processes and plan rules to process transactions and prepare member communication
- Assist with processing pension transactions
- Contact members directly to complete missing information
- Other admin duties as assigned

WHAT WE’RE EXPECTING YOU TO HAVE
- Enrolled in a university or college education, co-op program preferred
- Knowledge of general of office administrative duties
- Experience in Microsoft PowerPoint, Access, Word, and Excel.
- Strong numeric ability to resolve data reconciliation issues
- Organizational skills to manage priorities in a deadline driven environment.
- Strong oral and written communication skills to provide information, discuss and help resolve problems as well as communicate effectively with team members and other OPTrust staff.
- Strong customer service attitude to deliver great service.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. We know a diversity of backgrounds, cultures and perspectives are critical to creating long-term value. OPTrust is an organization engaged in building on our unique and diverse strengths. If you require an accommodation at any time during the recruitment process, or have preferred pronouns, please send a message to

, or discuss your needs with the Recruitment Consultant during the telephone screen. We will do our best to work with you and provide appropriate accommodation.

We thank all interested applicants, however only those under consideration will be contacted.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity and equity in everything we do. We know a diversity of backgrounds, cultures and perspectives are critical to creating long-term value. OPTrust is an organization engaged in building on our unique and diverse strengths. If you require an accommodation at any time during the recruitment process, or have preferred pronouns, please send a message to

, or discuss your needs with the Recruitment Consultant during the telephone screen. We will do our best to work with you and provide appropriate accommodation.

We thank all interested applicants, however only those under consideration will be contacted.

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