Dispatcher, Fire

1 month ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 10497

Emergency & Protective Services Department

Ottawa Fire Services

Community Standards & Communications Branch

Employment Type: Part-time Permanent positions

Work Hours: rotating shifts - 10 hour day shifts, 14 hour night shifts

Affiliation: OPFFA

Salary Information: $37.401 - $49.867 per hour (2023 rates of pay)

Location: Fire Services, Communications, 1423 Randall Avenue

Note: Applications / resumes received could be used to staff current and on-going requirements until December 31, 2024.

City: Ottawa, ON
Job Category: Ottawa Fire Services
Application Close: 17/11/2023

**JOB SUMMARY**:
Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency calls from the public and other agencies; quickly analyzing information received from the caller and dispatching the required emergency vehicles; efficiently operating console equipment, including telephone, radio, and computer aided dispatch; following established procedures in making calm, sound decision as required in an emergency services environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

**EDUCATION AND EXPERIENCE**:
Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone.

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset.

**CERTIFICATIONS AND LICENCES**

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated
Current Red Cross Standard First Aid/CPR level C or AED certificates

**KNOWLEDGE**:

- Working knowledge of applicable occupational health and safety legislation;
- General knowledge of corporate/departmental policies and procedures related to health and safety;
- Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy;
- Experience with Microsoft Office and Microsoft Windows operating system.

**COMPETENCIES, SKILLS AND ABILITIES**:

- Deal with constant emergency, high stress situations over the telephone;
- Communicate effectively and professionally both orally and in writing;
- Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions;
- Ability to multi-task;
- Easily understands speaking voice on radio and telephone;
- Computer terminal operation and use;
- Ability to interface with data and equipment;
- Good understanding of emergency equipment and of fire service terminology;
- A demonstrated ability to work in a team environment;
- Ability to control stressful situations;
- Strong knowledge of City streets and general topography;
- Demonstrated ability in the area of public relations and personal relations;
- Expertise in language skills related to pronunciation and spelling of street names;
- Strong data entry, retrieval and keyboard skills.
- Good judgment, strong interpersonal and communication skills combined with excellent customer service skills;
- Ability to work in a constant high stress environment;
- Professional, polite and patient telephone and radio demeanor;
- Must be able to meet deadlines;
- Flexibility and adaptability;
- Ability to prioritize tasks / demands and carry out priorities as identified;
- Strong service attitude;
- Ability to work effectively in a team environment within a 24/7-shift operation;
- Punctual, reliable and dependable;

**WHAT YOU NEED TO KNOW**
- Must be able to work shifts, weekends and statutory holidays.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

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