Pathway of Hope Caseworker

This position brings life to the mission of The Salvation Army through casework services through the Pathway of Hope initiative. Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. This position provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community. Through a referral process, this position offers mobile casework services between communities of Oceanside region. The position attends ministry unit locations to meet with participants, and also engages with participants in public settings or in homes, as appropriate. The Pathway of Hope Caseworker, along with other local Team members will journey with participants to reach their goals and build hope for the future. This position supports ministry unit integration and encourages the delivery of spiritual care services by each ministry unit team. This position also works with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families.

**Hours**:

- 8 hours per week

**KEY RESPONSIBILITIES**:
Ministry Unit Coordination:

- Serve as the primary point of contact for Pathway of Hope in the Oceanside region.
- Form local Pathway of Hope teams within each ministry unit, comprising officers, employees, congregation members, volunteers, and community partners, to provide holistic support to participants.
- Conduct client intake, assessment, and enrollment processes for Pathway of Hope participants.
- Coordinate goal setting and action plans in collaboration with Pathway of Hope participants and ministry unit teams.
- Establish and maintain communication channels between ministry unit locations, facilitating community linkages, referrals, and reporting requirements.
- Facilitate access to services provided by the THQ Pathway of Hope team, including case consultation, training, and evaluation.
- Ensure adherence to program policies and procedures to uphold program integrity and accountability.
- Attend and actively participate in required trainings and meetings at Ministry Unit, Divisional, and Territorial Headquarters levels.
- Maintain regular communication through meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team.
- Provide progress reports and request necessary support from the Area Commander.
- Liaise with the THQ Pathway of Hope Regional Coordinator on a monthly basis to discuss participant progress and team performance.
- Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities.
- Fulfill any other duties as assigned.

Direct Case Management Services:

- Build and establish rapport with the target population to foster trust and engagement.
- Maintain a caseload of 6-12 participant files, ensuring individualized attention and support.
- Execute all stages of the case management process within the Pathway of Hope framework, including pre-screening, intake, assessment, goal planning, action, transition, and follow-up.
- Collaborate with participants to develop goal plans and schedule regular meetings to review progress and plan further actions.
- Conduct initial and ongoing assessments with each participant to track progress and identify needs.
- Maintain accurate and detailed records of services provided, including comprehensive case notes for every interaction, while adhering to confidentiality policies and legislation.
- Conduct or arrange home visits as necessary to provide personalized support and assessment.
- Offer information and referral services to participants, including those who may not meet eligibility criteria.
- Assist participants in accessing community resources and making necessary linkages, providing accompaniment services as appropriate.

Community Networking and Partnerships:

- Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
- Attend agency and community meetings as needed

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**Education/Certifications**:

- Post-secondary degree/diploma in Social Work or another Human Services Field.
- A team player: ability to work in a compassionate, respectful, and non-judgmental manner.
- Ability to enter data and perform statistical analysis efficiently and accurately
- A valid Driver’s License and a clear Drivers Abstract
- Current certification in First Aid/CPR

**Experience and Skilled Knowledge Requirements**:

- Previous experience in social services/mental health setting;
- Display competence in developing and maintaining appropriate client relationships and interagency relations;
- Excellent organizational, interpersonal and communication skills (written and oral);
- Have experienc