Client Support Worker

3 months ago

Toronto, Canada Parkdale Queen West Community Health Centre Full time

**INTERNAL/EXTERNAL POSTING**

**Full Time Temporary Position**
**Parkdale Site
**Client Support Worker**
**1 Full-Time Contract Position (35 hours/week), up to 8 months with the possibility of extension**
**Bargaining Unit - UFCW - Local 175
**Parkdale Queen West Community Health Centre** (Parkdale Queen West CHC) is a dynamic, community-based

health care organization serving mid-west downtown Toronto. Offering a broad range of services, including

primary health care, dental care, harm reduction, health promotion, counselling, and community development

programming, we are also committed to serving people who face barriers to health care, and we strive to reduce

these barriers. PQWCHC is a multi-sited organization.

**General Responsibilities**:
The Client Support Worker works within the Homeless and Harm Reduction team, and reports to the Manager,

Urban Health, Harm Reduction Services. This position works out of our front desk on the first floor and the

perimeter of the Health Centre and is responsible for maintaining an atmosphere of respect and safety, the Client

Support Worker engages primarily with the most vulnerable individuals who access our services, including those

do this effectively, our Client Support Workers have knowledge and appreciation of the impacts of colonization,

violence, and trauma on individuals and communities. While this is not a case management position, the Client

Support Worker assists clients in navigating the centre and its programs and services and on occasion provides

support in accessing outside resources. Behavioural de-escalation is an almost daily feature of the role both

inside the building and in the immediate perimeter, and the incumbent will have strong skills in crisis intervention,

in developing rapport with clients, and in providing support while maintaining strong boundaries. The position

provides backup to the Intake Worker and performs some scheduling/administrative duties. **Majority of work will**

**be based at the Parkdale site and the position may be expected to work across sites**.

or some post-secondary education combined with significant experience in health promotion and/or community

development. Your 3-5 years of experience in a community setting should include demonstrated knowledge of

community resources, harm reduction, and supportive counselling. Proficiency in a language other than English,

as well as personal/lived experience of drug use, homelessness and/or street involvement are assets.

**Compensation**: $50,561 to $59,539 per annum, plus HOOPP (Healthcare of Ontario Pension Plan) option.

If you are interested in joining a creative and dedicated team, we want to hear from you Please send your

**check as a condition of employment, however strong consideration is made to the type of offense.**
**Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus a**
**booster within the past 6-12 months) 14 days before starting employment.
- PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves _
- and we encourage applicants who reflect Toronto’s indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage _
- CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses. _

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