Client Support Workers

5 months ago

Toronto, Canada Parkdale Queen West Community Health Centre Full time

**INTERNAL/EXTERNAL JOB POSTING**

**Full Time Regular Positions**
**Outreach Services/Sheltering Sites
**Client Support Worker - LAUNCH**
**Two (2) Full-Time Regular Positions (35 hours/week), Bargaining Unit - UFCW Local 175**

**Parkdale Queen West Community Health Centre** (Parkdale Queen West CHC) is a dynamic, community-based

health care organization that has historically served mid-west downtown Toronto, and now provides outreach

services to across the entire city. Offering a broad range of services, including primary health care, dental care,

harm reduction, health promotion, counselling, and community development programming, we are also committed

to serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi
- sited organization.

The LAUNCH Client Support Worker (CSW) is primarily responsible for program administrative support and direct
client task-based work in a short-term capacity. CSWs collaborate with team members including Overdose
Prevention Support Workers, Harm Reduction Coordinators, and program management to ensure provision of
high-quality harm reduction support to carry out project objectives. CSWs are expected to build rapport with
shelter clients and respond to short term needs through program referrals. CSWs will lead administrative and
inventory support for the LAUNCH initiative and work with the rest of the LAUNCH team in a way that aligns with
the operators’ policies and procedures.

The role of CSW also includes _in situ _harm reduction support for shelter residents self-isolating as per directions
from Toronto Public Health, to prevent COVID transmission within the shelter system. In this capacity, the CSW
supports provision of a managed alcohol program (MAP), as well as reconciliation of shelter residents’
medications, to prevent acute withdrawal. CSWs will be required to mobilize around COVID response should the
need to uplift a new fixed isolation site(s) emerge. This position may require flexibility to work late evenings,
overnights, and weekends.

**General Responsibilities**:
Maintain an atmosphere of respect and safety, engage vulnerable individuals who access mobile harm reduction

services and provide brief social and health navigation to enhance client connections. Behavioural de-escalation

are common features of the CSW role, and the incumbent will have strong skills in crisis intervention and in

providing support while maintaining strong boundaries. The position provides backup to the Overdose Prevention

Support Worker, and performs a wide range of administrative duties and distribution of harm reduction gear.

**Qualifications**:
1. You will have an undergraduate degree in a relevant discipline from a recognized university, or some

post-secondary education combined with significant experience in health promotion and/or community

development

2. Your 3-5 years of experience in a community setting should include demonstrated knowledge of community

resources, harm reduction, and supportive counselling

3. Experience/familiarity with drug overdose and first aid response

4. Excellent written and verbal communication skills
5. Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills

6. Extensive knowledge of various systems that are attached to sheltering clients (CAS, PGT, OW/ODSP,

criminal justice system, taxes, immigration, legal, housing, transportation, food security) and capacity to

navigate those systems with ease and professionalism.

7. Ability to travel across the City of Toronto

8. Ability to work with multi-disciplinary teams

9. Ability to maintain databases and produce rudimentary reports

11. Proficiency in a language other than English, as well as personal/lived experience of drug use,

homelessness and/or street involvement are assets

**Compensation**:$50,561 to $59,539 per annum, plus Group Benefits and HOOPP (Health Care of Ontario Pension

Plan)
- If you are interested in joining in a creative and dedicated team to, we want to hear from you Please send your
- resume and cover letter
- **. **quoting
- **CSW**-
**as a condition of employment, however strong consideration is made to the type of offense. Employment**

**is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus booster within 6-12**

**months) 14 days before starting employment.
- PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves _
- compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses. _

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