District Parts Manager-canada

5 months ago

Mississauga, Canada Daimler Truck North America Full time

Inside the Role

Provide dealer/distributors with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealer/distributors in implementing programs and growing parts sales. This District Parts Manager (DPM) position will work closely with DPM's in abutting regions to support dealer groups with AOR's that cross regional boundaries. Territory: Alberta, Saskatchewan & British Columbia (Exact Territory Locations TBD) Location: Within Alberta, preferably the Calgary area.

Reports to: Director of Parts Sales - Canadian and Northeast Region

We Take Care of Our Team
- Position offers a starting salary range of $120,000 - $153,000 CAD
- Pay offered dependent on knowledge, skills, and experience

Benefits include an annual bonus program; Pension retirement program with company contribution of 8% for wages, commissions, and bonus (combined with a 10% employee contribution limit); 4 weeks paid vacation; 13+ Calendar holidays; Parental leave top-up to 85% standard (55% extended); Healthcare plan; Life insurance plan (company paid and additional options); Short Term and Long Term disability program.

What You Drive at DTNA- Improve operational performance of parts department at the dealers/distributor level.- Initiate innovative methods of changing dealer/distributor behavior to meet national aftermarket standards of parts performance which insure a consistent, well-balanced package of services to support truck customers.- Conduct operations audits and provide recommendations for corrective action based on formal analysis of results.- Establish harmonious relationship between Dealer/Distributor Principal and Parts Decision Makers to enhance acceptance of corporate programs and aftermarket performance standards.- Work closely with Principal to maintain total dealer/distributor commitment to aftermarket parts objectives by closely involving him/her with Parts Decision Maker’s performance.- Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities.- Provide management advice to dealer/distributor personnel in order to realize both their marketing and financial goals in parts.- Recommend changes in facilities, personnel, and business planning as required.- Conduct financial analysis of dealer/distributor parts business and make recommendations for improvements in pricing, cost control, absorption, and the like.- Assist dealer/distributor personnel in the development of an annual business plan for parts.- Actively promote and assist dealer/distributor parts sales efforts on a regular basis.- Initiate the development of sales and merchandising programs on dealer/distributor level which are consistent with national standards and corporate guidelines. Provide market analysis service to assist dealer/distributors in the development and execution of effective aftermarket parts marketing plans.- Marketing plans should incorporate a sound understanding of pricing strategy, merchandising, distribution and the like.- Monitor performance and modify departmental efforts as required.- Regularly call on end customers with dealers/distributor sales/service personnel.- Analyze customer needs to determine effectiveness of aftermarket's support to end customers.- Analyze dealer/distributor systems requests and questions to determine complexity of issues and initiate appropriate regional or headquarters action.- Analyze and forward as appropriate all dealer/distributor requests for technical/managerial training.- Actively promote and support headquarters training programs and deliver personalized, on-site training as required.- Serve as technical consultant concerning all company and dealer/distributor related systems activities.- Provide training and liaison between headquarters IT staff and dealer/distributor personnel as required.- Elevate dealer/distributor sales effectiveness by deploying current DTNA sales programs (Excelerator Analytics, Dealer Marketing Tool, Challenger Selling Techniques and Parts Academy Training).- L4 DPM responsibilities include managing a large territory with a current average of approx. 30 locations in the district.

Knowledge You Should Bring- BS/BA +8 years of professional experience (or 3 years of direct relevant experience) or 12 years of relevant experience in lieu of degree- Proven expertise in Microsoft Office- Strong oral and written communication skills and presentation skills- Ability to work at all levels of the organization and with cross-functional areas- Ability to work and prioritize tasks independently- Strong sales track record and product sales background- Ability to travel 60% or more- Working knowledge of DTNA's Paragon parts system- Experience in the Heavy Duty Truck Industry- Working knowledge of Salesforce or a CRM tool- Working knowledge of Tableau- Experience with Skugle Software or an Inventory System- Indus

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