Patient Services Manager
2 weeks ago
Voici un poste à distance.
Reporting to the Field Manager, Patient Support Program (PSP), the PSP Manager is a customer facing position that uses strategic insights to develop and implement national and regional PSP programs. In addition to working on maximizing the success of existing PSP programs, the Patient Services Manager is also involved in gathering insights from customer interactions and developing relationships with key opinion leaders and other HCPs as appropriate to support with mapping Key Influencers and validating the Patient Journey within the Region, for the success of all upcoming Launch Product PSPs.
**Major Responsibilities**:
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**Clinical / Scientific Acumen and KOL Development**
- Attend/participate in major conferences (Local, Regional, National) as appropriate & needed.
- Develop strong relationships with key regional, national, and international KOLs based on a strategic KOL engagement plan to support regional and national activities.
- Keep abreast of key market dynamics, shifts in patient journey due to life-cycle or other factors, and reimbursement criteria related to Products and Therapeutics Area areas and translate relevant data into applicable tactics for knowledge transfer to health care professionals and program implementation**Omnichannel coordination**
- Collaborate with and provide expert-level PSP consultation and support to the regional sales force.
- Utilize data to uncover deep customer insights that will shape future strategies and Patient Support Program approaches and or activities.
- Assess, on an ongoing basis, regional needs to ensure activities are tailored to individual customer clinics set up, knowledge, attitude and patient journey gaps.
- Support Sales department projects to enhance organizational impact and efficiencies.
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**Strategic Planning**
- Provide strategic direction in the development of existing and emerging National PSP with virtual, on-demand and live activities based on customer insights and strategic Launch Portfolio needs identified within the Patient Journey
- Lead the development of the Regional PSP plans by providing strategic direction based on customer knowledge, attitude and clinic needs for the program addressing any gaps and or need for customization and identifying the right mix of programs to leverage within each area, based on insights.
- Analyze quantitative and qualitative data on an ongoing basis and utilize strategic insights to shape key customer plans in collaboration with the field triad team (Sales, Corporate Account and Specialty Sales Managers).
**PSP Development and Execution**
- Plan and execute strategically aligned PSP programs and effectively train clinics, pharmacies, banners, and or other HCPs (Nurses, Hospital Pharmacists, Clinic Coordinators, Reimbursement Navigators) on the programs and needs of the audience based on the Patient journey and reimbursement landscape. This includes nationally developed programs, regionally developed programs, and other patient focused value-added interventions as needed.
- Leverage appropriate tools to support interactive PSP opportunities and maximize impact in the digital environment.
- Lead triad coordination related to PSP activities to maximize internal and external engagement before, during and after all program implementation use, acceptance and or confirmations
- Potentially get involvement in the development of National PSP programs, vendor management, consideration for live, virtual and hybrid engagements.
**Qualifications**
- University degree preferably in Business, Communications, Education, Life Sciences or related Health Sciences discipline
- Minimum of 5 years of professional related experience
- Prior experience in a Field based Continuing Health Education/Medical Education, Access, Sales, and/or Marketing roles as well as experience across sales and/or marketing
- Experience in the either Inflammation & Immunology therapeutic area (s) is highly desirable
- Proven project management experience combined with strong planning and organizational skills
- Proven strength in teamwork and collaboration across multiple internal stakeholders
- Ability to put data into perspective and communicate it concisely
- Demonstrated ability to work closely with KOLs to gain key insights
- Experience in developing and executing successful virtual, digital and live CHE/OLA learning activities is highly desirable
- Ability to travel up to 25%, domestic, based on the needs of the business.
- Knowledge of principles of adult learning
- Second to none ethics and integrity, knowledge of the Canadian privacy and confidentiality rules and laws.
To be successful and happy in this role, it is important to have the following skills and qualifications: - A minimum of a University degree is required preferably in Business, Communications, Education, Life Sciences or related Health Sciences discipline - A minimum of 5 years of professional related experience - Prior experience in a F
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