Front Desk Agent

3 weeks ago


Leduc, Canada Hilton Garden Inn Edmonton International Airport Full time

**Responsibilities**
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service

**Computer and technology knowledge**
- Multi-line switchboard
- OnQ PMS
- Central reservation system (CRS)
- Internet

**Transportation/travel information**
- Own transportation

**Work conditions and physical capabilities**
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

**Job Type**: Part-time
Part-time hours: 8-32 per week

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

Work Location: In person



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