Front Desk Supervisor

2 weeks ago

Leduc, Canada Hilton Garden Inn Edmonton International Airport Full time

**Basic Purpose**:
Reporting to the General Manager, the role of Front Desk Supervisor will be the ambassador of guest satisfaction, which involves being actively engaged in anticipating & delivering lively guest experiences. The Front Desk Supervisor is responsible for ensuring that exceptional service is provided by problem solving concerns, ensuring communication, and follow up as required with various guests and departments.

**Duties and Responsibilities**:

- Consistently offers professional, engaging and friendly service.
- Assists in welcoming guests upon arrival, obtains valid methods of payment and provides the guest with information on hotel amenities.
- Provide courteous and efficient telephone services including accurate message taking, delivering and tracking messages, guest mail, packages and other items as requested.
- Supports up-sell and perfect fill strategies while maintaining integrity.
- Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
- Create reservations via telephone, central/global reservations, correspondence and in person
- Present statements of charges to departing guests and receive payment
- Ensure the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
- Support in ensuring Hilton Honors rewards program is promoted, encouraging memberships and follow through on delivery of benefits.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
- Other projects/duties as assigned and required.

**Skills, Knowledge and Abilities Required**:

- Ability to use OnQ property management system.
- Flexible and energetic with the ability to work under pressure
- Excellent communication, writing and organizational skills
- Excellent guest, customer and employee relations skills
- Must be able to work a variety of shifts including weekends
- Strong computer & telephone abilities

**Working Conditions**:

- Standing, moving, bending
- Evening, weekends and holiday hours as required

**Experience, Training and Education (demonstrating requirements)**:

- Minimum 2 years guest service experience
- Some supervisory experience required
- Previous HILTON hotel experience is an asset

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

**Experience**:

- Hotel experience: 1 year (preferred)
- Writing skills: 1 year (preferred)
- Guest services: 1 year (preferred)
- Employee relations: 1 year (preferred)
- Organizational skills: 1 year (preferred)
- Supervising experience: 1 year (preferred)

Work Location: In person

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